ENTERPRISE APPLICATION MANAGER

Toyota Industries Commercial Finance•Dallas, TX

4d•Hybrid

About The Position

The Enterprise Applications Manager is responsible for the leadership, governance, support, and continuous improvement of the organization's core finance and servicing applications, with primary responsibility for the Odessa lease and loan management platform and SAP Simple Finance (sFIN). This role leads a team of employees, contractors, and Application Management Services (AMS) partners to ensure the reliable operation, compliance, and ongoing enhancement of systems supporting the full equipment finance lifecycle, including origination, contract management, billing, collections, asset management, customer servicing, accounting, treasury, and financial reporting. The position serves as a strategic partner to business leaders across Finance, Accounting, Treasury, Operations, Credit, Collections, Customer Service and Remarketing to ensure technology solutions support business objectives, regulatory requirements, internal controls, and operational excellence.

Requirements

Bachelor's degree in Information Technology, Information Systems, Computer Science, Finance, Accounting, Business Administration, or a related field.
8+ years of experience supporting enterprise applications, ERP platforms, or financial systems.
3+ years of leadership experience managing employees, contractors, vendors, or outsourced support teams.
Experience supporting lease and loan servicing platforms, financial systems, or ERP solutions in a production environment.
Experience managing AMS partners, vendor relationships, service delivery expectations, and SLA performance.
Strong understanding of financial operations, including Accounts Receivable, Accounts Payable, General Ledger, Credit, Funding, Billing, Collections, Remarketing and Financial Reporting.
Experience supporting internal and external audits, SOX compliance, IT controls, and regulatory requirements.
Strong stakeholder management, communication, and leadership skills.

Nice To Haves

5+ years of experience supporting equipment finance, leasing, commercial finance, captive finance, or financial services organizations preferred.
Experience supporting the Odessa platform within an equipment finance, leasing, or captive finance organization.
Experience supporting SAP Simple Finance (sFIN), SAP ECC Finance, or related SAP Financial modules.
Knowledge of equipment finance and leasing business processes, including contract origination, funding, servicing, billing, collections, asset management, and end-of-term activities.
Experience supporting integrations between servicing platforms, ERP systems, treasury solutions, payment platforms, CRM applications, tax engines, and reporting tools.
Experience leading distributed teams, offshore resources, and AMS providers.
Familiarity with SOX controls, financial reporting controls, and regulatory compliance requirements within financial services organizations.
Experience supporting large-scale system implementations, cloud transformations, or platform modernization initiatives.

Responsibilities

Provide overall leadership, support, governance, and strategic direction for the Odessa and SAP Simple Finance (sFIN) platforms.
Ensure stability, availability, performance, and continuous improvement of business-critical applications supporting Finance, Accounting, Treasury, Operations, and other business functions.
Oversee day-to-day production support activities, including incident management, service requests, problem resolution, and application enhancements.
Establish and monitor service performance metrics, support KPIs, and user satisfaction measures to ensure effective service delivery.
Partner with business stakeholders to identify opportunities for process improvements, automation, and optimization of application capabilities.
Lead business requirements gathering and process discovery sessions with stakeholders to identify functional, technical, and operational needs, ensuring alignment with organizational objectives and enterprise application capabilities.
Translate and communicate business requirements to ERP vendors and implementation partners, ensuring clear understanding, accurate solution design, and successful delivery of system enhancements, integrations, and process improvements.
Lead, develop, and mentor a team of employees, contractors, and third-party resources supporting enterprise applications.
Manage AMS partners and software vendors, ensuring compliance with contractual obligations, service level agreements (SLAs), and operational expectations.
Provide guidance and leadership to team members related to production support, project delivery, application enhancements, and technology roadmaps.
Drive accountability, continuous improvement, knowledge sharing, and service excellence across internal teams and external partners.
Participate in workforce planning, recruiting, onboarding, performance management, and professional development activities.
Establish and maintain application governance standards, support processes, documentation standards, and operational controls.
Ensure system configurations, technical documentation, support procedures, and knowledge repositories are maintained, current, and stored within secure centralized repositories.
Lead and coordinate internal and external audit activities related to supported applications, including financial, operational, compliance, JSOX, and regulatory audits.
Partner with Internal Audit, Finance, Compliance, Risk Management, and external auditors to provide audit evidence, support control testing, address audit findings, and implement corrective action plans.
Ensure appropriate controls are maintained for user access, segregation of duties, change management, data integrity, system security, and regulatory compliance.

Benefits

Competitive compensation
company-wide bonus program
market leading benefit package
Hybrid work schedules
9/80 work schedule
Alternating Fridays off
Choice schedule (fixed morning or afternoon off each week)
Associate Lease Program (Toyota or Lexus leased vehicle)
Purchase a Toyota or Lexus vehicle on terms available exclusively to Toyota Associates and eligible family members
Vacation time
Paid personal and sick time
14 paid company holidays
Paid year-end shutdown period for most departments
Ability to rollover unused time
$200 per month up to a total of $20,000 to assist with student loan repayment
Up to $5,250 toward ongoing education
Company sponsored training
Low cost, low deductible PPO plan
CDHP plan with employer contributions to Health Savings Account
Expansive Blue Cross Blue Shield network
Affordable dental and vision
Array of flexible spending accounts
Employee assistance program
No cost short term disability
No cost long term disability
2x annual salary life insurance/AD&D
401(k) program through Fidelity Investments
Company match of 66 2/3% up to 6% in 401(k)
Flexibility of pre-tax, Roth and after-tax contributions in 401(k)
Four weeks of paid parental bonding leave
Paid maternity leave
Adoption assistance
Eight hours of paid time to volunteer at one of TICF’s community partners