ENTERPRISE APPLICATION ADMINSTRATOR

Navy Marine Corps•Arlington, VA

17h•Hybrid

About The Position

Navy-Marine Corps Relief Society Headquarters, located in Arlington, VA, is seeking a motivated, detail-oriented Application Administrator to support the Enterprise Solutions team. This junior-level role is responsible for configuring, maintaining, and managing users for third-party, cloud-based business applications. The ideal candidate is a quick learner with technical curiosity, strong problem-solving skills, and a customer-service mindset. This role is a good fit for someone early in their IT career who wants hands-on experience supporting enterprise SaaS platforms across several business areas. This is a hybrid position. Candidates must be local to the DC metro area to be considered for the position. The applications supported in this role include, but are not limited to: Axxess –Electronic Medical Record (EMR) system Microsoft Dynamics –Business applications/CRM/ERP platform World View–Document management system Concur –Expense Management System CodeTwo –Centralized email signature management

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field preferred (or equivalent practical experience).
Minimum of two years of experience in application administration or a related technical support role.
Strong interest in learning and administering cloud-based/SaaS business applications.
Basic understanding of IT concepts such as user account management, data backups, and software updates.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and applications simultaneously.
Customer-service orientation and a proactive, self-motivated approach to learning.

Nice To Haves

Prior exposure to any cloud-based SaaS applications (e.g., CRM, document management, or EMR systems).
Experience posting and maintaining content on intranet or content management platforms.
Familiarity with basic web concepts (CMS platforms and hosting environments).
Experience with helpdesk ticketing systems.
Basic understanding of data security and compliance concepts (e.g., HIPAA).

Responsibilities

Configure and maintain settings, workflows, and integrations within assigned cloud-based applications.
Serve as the primary point of contact for day-to-day administration of assigned platforms.
Collaborate with vendors and internal stakeholders to implement application updates, new features, and configuration changes.
Create, modify, and deactivate user accounts and access permissions across all managed applications.
Manage role-based access controls to ensure appropriate levels of security and compliance.
Respond to and resolve user access requests and related help desk tickets in a timely manner.
Conduct monthly or quarterly access reviews and cleanup in coordination with business owners and IT.
Coordinate application updates and patches with vendors and IT leadership.
Track patch schedules and maintenance windows, communicating downtime or changes to affected users.
Test updates in staging/sandbox environments (where available) prior to production deployment.
Diagnose and resolve application issues, escalating to vendor support when necessary.
Document known issues, resolutions, and standard operating procedures for each application.
Provide application overview training and maintain knowledge base articles and FAQs for each application.
Manage and update content on the existing intranet platform regularly.
Maintain accurate, up-to-date documentation of system configurations, processes, and procedures.
Support compliance efforts related to data security, HIPAA (for the EMR system), and other applicable regulations.
Assist with audits and reporting related to application usage, access, and data integrity.
Proactively learn the functionality, administration, and best practices of each assigned application.
Participate in vendor-provided training, webinars, and certification opportunities as available.
Stay current on updates, new features, and industry best practices related to SaaS application administration.