Enterprise Application Engineer

Syngenta Group•Durham, NC

2d•Hybrid

About The Position

Syngenta is seeking an Enterprise Application Engineer in Durham, North Carolina, to develop, optimize, and connect enterprise platforms supporting Seeds Research & Development (R&D) teams. The role works across engineering, application, data, and support teams to simplify processes, automate workflows, and deliver technology solutions. The engineer designs, develops, configures, and supports Jira and ServiceNow solutions, including platform capabilities, workflows, integrations, and standards. The role manages enhancements from requirements and design through testing, deployment, production validation, documentation, and ongoing support. It also troubleshoots complex platform and integration issues and collaborates with stakeholders and suppliers to improve how technology supports the organization.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
At least 5 years of experience in enterprise application development, platform engineering, workflow automation, service-management technology, or application-platform support.
Hands-on ServiceNow development and configuration experience, including Service Catalog, Flow Designer, scripting, custom tables, CMDB, and update sets.
Experience configuring and administering Jira workflows, issue types, fields, permissions, hierarchies, components, boards, dashboards, reporting, and automation.
Experience designing, developing, testing, and supporting REST API integrations across enterprise applications and services.
Experience translating technical requirements into solutions and managing changes through development, testing, production release, validation, and rollback processes.
Strong analytical, troubleshooting, communication, documentation, and stakeholder-management skills.
Ability to work independently, coordinate dependencies, and proactively escalate risks.
Authorization to work in the U.S. without sponsorship.

Nice To Haves

ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
Atlassian Jira administration certification or equivalent Jira Cloud administration experience.
Experience integrating Jira or ServiceNow with AWS, Snowflake, Active Directory, identity services, and other enterprise platforms.
Experience with application onboarding, access management, service-request automation, CMDB, application lifecycle management, or decommissioning.
Familiarity with CI/CD, automated testing, DevOps practices, or controlled promotion of ServiceNow update sets.
Knowledge of ITIL practices, including request, incident, problem, change, release, configuration, and knowledge management.
Experience supporting scientific, research, engineering, regulated, or data-intensive environments.

Responsibilities

Design, develop, configure, and support Jira and ServiceNow solutions for Seeds R&D engineering, application, data, and support teams.
Develop and enhance ServiceNow capabilities, including Service Catalog, request forms, RITMs, catalog tasks, Flow Designer, scripts, custom tables, and CMDB.
Configure and optimize Jira workflows, issue types, fields, permissions, hierarchies, components, boards, filters, dashboards, reporting, and automation.
Translate business and technical requirements into platform designs, configurations, development tasks, acceptance criteria, and test plans.
Design, develop, and support REST API integrations between Jira, ServiceNow, AWS, Snowflake, Active Directory, and other enterprise systems.
Establish and implement platform standards to improve workflow efficiency, application onboarding, support routing, reporting, and lifecycle management.
Manage enhancements through development, testing, deployment, production validation, documentation, and ongoing support.
Troubleshoot workflow, configuration, access, data, and integration issues, coordinating solutions with internal teams and external suppliers.
Collaborate with stakeholders, communicate progress and risks, provide technical guidance, and share knowledge to support continuous improvement.

Benefits

Medical, dental, and vision benefits starting on the first day.
401(k) plan with company match.
Profit sharing and retirement savings contribution.
Paid vacation and paid holidays.
Maternity and paternity leave.
Education assistance.
Wellness programs.
Corporate discounts.
Flexible work options.
A culture supporting belonging, collaboration, professional development, and work-life balance.