Enterprise Account Manager

Bay Alarm Company•Gardena, CA

13d

About The Position

The Enterprise Account Manager focuses on customer service and retention for corporate account customers and provides general field assistance to both customers and Corporate Account Sales Representatives. The role manages account changes and renewals, responds to customer concerns, and maintains account records and relationships. Work may take place in office, hybrid, or remote environments, depending on the organization and sales structure, and may involve local or regional travel and in-person client visits or events.

Requirements

1–2 years of experience in sales or customer service.
High school diploma or equivalent.
Effective sales, customer service, and communication skills.
Superior organizational and follow-up skills.
Ability to work independently and be resourceful and creative.
Miscellaneous office skills.
Typing speed of 35–40 words per minute.
Ability to learn and become competent using internal relational database and contact database software programs.
Intermediate word-processing and basic spreadsheet competence.
Valid driver's license and clean driving record.

Nice To Haves

1–2 years of post-high-school education.

Responsibilities

Proactively establish and maintain working relationships with corporate account customers.
Communicate effectively with other members of the Corporate Accounts staff.
Document daily activity and customer relations calls.
Schedule and attend appointments for corporate account alterations, additions, conversions, rate increases, upgrades, cancellations, and renewals as required.
Process corporate account alterations, additions, conversions, rate increases, upgrades, and renewals as required.
Meet with customers and review pertinent information to resolve concerns, discrepancies, or questions in a manner agreeable to the company and the customer.
Contact discontinuing customers to retain accounts or sign new accounts with new tenants or owners.
Manage corporate account false alarm reports.
Maintain the corporate account list.
Perform other miscellaneous responsibilities and duties as assigned.