Enterprise Account Manager

Jasper • ,

12d • Remote

About The Position

Jasper is seeking a strategic, relationship-driven Enterprise Account Manager for its Customer Success organization. The role manages and grows relationships with leading enterprise brands, helping customers achieve measurable outcomes with Jasper’s Marketing AI platform while driving retention and expansion. The Account Manager serves as both a trusted strategic advisor and the commercial owner of customer relationships, fostering long-term partnerships.

This is a fully remote position open to candidates located within the continental United States. It reports to the Director of Account Management.

Requirements

• At least 4 years of B2B SaaS experience in Account Management, Customer Success, or Sales, including at least 2 years managing enterprise accounts.
• Proven success driving renewal, retention, and expansion revenue within large, complex organizations.
• Strong discovery and demo capabilities, including the ability to tailor value narratives to executive audiences.
• Excellent communication and presentation skills, with confidence in strategic and operational discussions.
• Technical fluency with SaaS platforms and enterprise systems, including APIs, integrations, and security.
• Strong business acumen and the ability to connect customer goals to the impact of Jasper’s Marketing AI.
• Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform.

Nice To Haves

• Experience selling services or value-based solutions.

Responsibilities

• Ensure customers achieve maximum value and broad adoption of Jasper’s platform.
• Develop and execute customer engagement strategies and advise customers on best practices for using Jasper’s AI solutions across industries and business functions.
• Track verified outcomes associated with account usage.
• Deliver strategic business reviews and executive touchpoints, including QBRs and roadmap discussions, highlighting ROI, adoption, and innovation.
• Enable new users.
• Own and manage a focused portfolio of enterprise customers, with accountability for retention, renewals, and expansion revenue.
• Develop and execute strategic account plans by engaging stakeholders, aligning to business goals, driving adoption, and identifying use cases and expansion opportunities.
• Lead renewal and expansion cycles from discovery through close, collaborating with Product and Legal.
• Forecast and manage renewal and expansion pipeline consistently and accurately.
• Ensure on-time renewals through proactive engagement, early risk identification, and commercial discipline.
• Maintain regular account coverage and engagement with key stakeholders and executive sponsors.
• Collaborate with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver strong customer experiences.
• Advocate for customers internally and represent their perspectives to influence Jasper’s product roadmap.

Benefits

• Comprehensive health, dental, and vision coverage for employees and their families, beginning on the first day.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO with a $900 annual FlexExperience budget.
• $1,800 annual FlexWellness program budget.
• Budget for home office setup.
• $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed