Enterprise Account Manager

Ascent Cloud • Detroit, MI

5d • Hybrid

About The Position

Ascent Cloud is seeking a high-performing, results-driven Enterprise Account Manager to manage and expand a dedicated portfolio of accounts. The role is accountable for the commercial health and strategic growth of the client portfolio, including renewals and new revenue from upsells, cross-sells, and portfolio expansion. The Enterprise Account Manager serves as a trusted advisor, aligns Ascent Cloud’s solutions with client objectives, and works with Client Success Managers and Solutions Engineers to help clients realize maximum return on investment.

The position is hybrid and based in Detroit, Michigan. Success is measured by portfolio renewal performance, expansion revenue and quota attainment, qualified client engagements, and client participation in reviews, references, case studies, and referrals. Travel as needed is expected; the posting estimates 20–40%.

Requirements

• 3–5+ years of closing or enterprise account management experience, ideally in B2B SaaS, managing complex multi-stakeholder enterprise accounts.
• Demonstrated consultative, value-based selling skills using frameworks such as SPICED, MEDDICC, Challenger, or Solution Selling, with a record of meeting or exceeding quotas.
• Experience leading complex contract negotiations, structuring multi-year master services agreements, and navigating procurement and legal workflows.
• Hands-on proficiency with Salesforce CRM.
• Superior verbal, written, and executive presentation skills, including the ability to challenge and persuade senior stakeholders.
• Ability to travel as needed for client meetings, strategy workshops, and industry events; the posting estimates 20–40% travel.

Nice To Haves

• Working knowledge of sales pipeline and intelligence tools such as ZoomInfo, LinkedIn Sales Navigator, Outreach, and Google Workspace.

Responsibilities

• Research and strategically map assigned accounts to identify client initiatives and growth opportunities.
• Build trusted relationships across client Sales, Revenue Operations, IT, Finance, and executive leadership.
• Advise clients on aligning Ascent Cloud solutions with their business objectives.
• Own renewal forecasting and execution, including critical-path lifecycle plans to meet renewal targets.
• Analyze economic factors, competitor positioning, and client utilization to develop multi-year contracts, pricing proposals, and commercial terms.
• Work with internal stakeholders to monitor account health and address churn or contraction risks proactively.
• Develop account plans and identify new use cases, buying centers, and license requirements.
• Generate revenue by upselling tiers, expanding seat counts, and cross-selling products across the Ascent Cloud suite.
• Build, qualify, and advance an add-on pipeline through proactive outreach and structured business reviews.
• Coordinate CSMs, Solutions Engineers, Product Development, Finance, and Executive Sponsors to support account milestones and adoption.
• Develop sufficient technical knowledge to conduct standard solution overviews and product demonstrations independently, escalating complex architecture discussions to Solutions Engineers.
• Partner with Finance to meet monthly Accounts Receivable aging targets.
• Support client participation in G2 and Salesforce AppExchange reviews, reference calls, case studies, and peer referrals.

Benefits

• Competitive salary with an uncapped, performance-driven incentive structure.
• Comprehensive health, dental, and vision benefits.
• 401(k) retirement plan with company match.
• Growth-oriented, transparent sales culture with clear paths for professional advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed