Enterprise Account Manager
SS&C Technologies•Waltham, MA
•$90,000 - $120,000•Hybrid
About The Position
The Enterprise Account Manager is responsible for Customer Lifecycle Management and for building long-term client relationships, driving adoption of SS&C Intralinks products and solutions, and helping customers achieve their business outcomes. The role owns customer relationships across assigned clients and SS&C Intralinks product lines, manages customer needs and environments, supports ongoing product and service value, and leads renewal contract negotiations. The Account Manager works with a global, customer-focused team.
Requirements
- Bachelor’s degree or equivalent experience.
- 1–2 years of software sales experience.
- Strong written and oral communication skills, with the ability to initiate and manage customer relationships at all levels.
- Ability to work independently and manage multiple projects simultaneously.
- Track record of consistently exceeding daily, weekly, and monthly activity metrics.
- Ability to work in a fast-paced, team environment.
- Strong work ethic; self-motivated and driven.
- CRM experience, preferably Salesforce.
- Previous SaaS experience.
- Experience in the financial services industry.
Responsibilities
- Own the overall relationship with assigned clients across all SS&C Intralinks product lines.
- Proactively manage customers’ business needs and environments, and identify opportunities to upsell, cross-sell, and generate referrals.
- Achieve monthly and quarterly renewal revenue targets and strive for a high percentage of on-time revenue retention.
- Help customers derive maximum value from their investments and fully leverage subscriptions and services on an ongoing basis.
- Maintain high-touch client relationships through regular communication about open projects, cases, and related matters.
- Manage key contact relationships and lead renewal contract negotiations.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan with company match
- Paid time off
- Paid holidays
- Parental leave
- Professional development reimbursement opportunity
- Potential eligibility for an annual discretionary bonus
- Potential eligibility for equity awards, such as restricted stock units or stock options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
