Enterprise Account Manager

Phigenics•Orlando, FL

About The Position

The Enterprise Account Manager serves as the primary relationship manager and trusted advisor for Phigenics’ largest and most strategic enterprise clients. The role focuses on client satisfaction, account growth, and serving as the point of contact for client-related matters. The ideal candidate brings account management, relationship-building, and strategic-planning experience, with an emphasis on exceptional client experiences and revenue growth. Phigenics provides independent expert guidance and advanced technologies to help clients improve the efficiency, effectiveness, and safety of water systems. Its clients span healthcare, hospitality, government, higher education, retail, and manufacturing. Phigenics does not sell water treatment chemicals and is not biased toward any treatment technology or supplier. The employee must reside in the Orlando, Florida area and be willing to travel as required, up to 20%–30%. The position also involves supporting Water Management Programs and water-testing requirements, participating in Water Management Team meetings, and understanding building water systems, infrastructure, and water chemistry. Duties and responsibilities may change at any time with or without notice.

Requirements

At least 5 years of account management, customer success, or sales experience, preferably with enterprise-level accounts.
Proven track record of managing and growing relationships with Fortune 500 or similar large-scale clients.
Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.
Strong negotiation and conflict-resolution skills.
Analytical mindset and ability to interpret client data and provide actionable insights.
Proficiency with CRM tools such as HubSpot, Salesforce, or similar, and account management software.
Bachelor’s degree in STEM, Business, Marketing, or a related field.
Willingness to travel as required, up to 20%–30%.
Client-centric mindset and passion for delivering value and success.
Must reside in the Orlando, Florida area.

Nice To Haves

Knowledge of a relevant industry, technology, or product/service is highly desirable.
Experience managing enterprise-level accounts.

Responsibilities

Serve as the primary point of contact for enterprise clients and build long-lasting relationships with key decision makers and stakeholders.
Identify opportunities for upselling, cross-selling, and renewals by understanding client needs and aligning them with company products or services.
Represent the voice of the customer within the organization and share client feedback with internal teams to improve offerings and service delivery.
Lead contract negotiations and renewals to support mutual benefit and alignment with business objectives.
Proactively address client concerns and escalations, resolve challenges promptly, and maintain high client satisfaction.
Partner with sales, product, customer success, and marketing teams to deliver seamless service and meet client needs.
Monitor account performance, prepare detailed reports, and communicate progress and results to clients and internal stakeholders.
Assist in producing comprehensive Water Management Programs and manage water-testing requirements for clients.
Understand Phigenics’ Core Purpose, Core Values, and Company Strategy.
Participate in Water Management Team meetings.
Understand building water systems and infrastructure.
Understand water chemistry.