Enrollment Specialist Bilingual

Servicios de La Raza•Lakewood, CO

7d•$68,000 - $70,000

About The Position

The Health Enrollment Specialist supports the mission of Servicios de La Raza by helping individuals, youth, and families access affordable health care coverage. The role uses independent judgment to assess clients’ healthcare benefit needs, provide enrollment guidance, and coordinate referrals to support equitable access to Medicaid/CHP+, marketplace subsidies, and other low-cost programs. The specialist also develops outreach and education strategies, tracks enrollment outcomes, and maintains accurate documentation. By bridging gaps in coverage and advocating for underserved communities, the position supports client health outcomes and the agency’s mission of equity and community well-being. The role provides enrollment assistance and education through in-person, virtual, and phone services; facilitates referrals and follow-up; stays informed about coverage changes and available resources; and contributes to program improvements. The employee is also expected to support agency outreach, civic engagement, recruitment, and fundraising efforts, and to uphold the agency’s values and commitment to equity, cultural relevance, diversity, and social justice. The position is regular full-time and salaried. It reports to the Manager. The work involves basic office duties and regular use of a computer, telephone, and office equipment. The employee regularly stands, sits, talks, hears, and uses hands and fingers; reaching, stooping, or kneeling may occasionally be required. Close vision is needed for computer work. The workplace is ADA accessible and has an Active Safety Committee.

Requirements

High school diploma or equivalent.
Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities.
Ability to establish and maintain effective working relationships with clients, coworkers, agency partners, and the public.
Ability to perform basic office duties.
Ability to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and office equipment; occasional reaching, stooping, or kneeling may be required.
Close vision ability for computer work.

Nice To Haves

Two years of experience in a community-serving nonprofit setting (preferred).

Responsibilities

Assess healthcare benefit needs of individuals, youth, and families, and determine eligibility and appropriate programs using professional judgment.
Facilitate enrollment in Medicaid/CHP+, marketplace subsidies, and other low-cost public health care assistance programs.
Provide in-person, virtual, and phone assistance about health insurance options, tailoring guidance to clients’ circumstances.
Plan and facilitate community education about health benefit options and the Affordable Care Act (ACA), adapting materials and approaches to community needs.
Facilitate linkage to care through internal and external referrals, including certified brokers and community resources.
Support referrals to appropriate external agencies for healthcare appeals, grievances, or complaints.
Develop follow-up plans to support completed enrollment, retention, and identification of coverage gaps.
Maintain knowledge of state coverage changes, policies, procedures, and resource availability to guide client decisions.
Track and document health enrollment applications and outcomes accurately and in accordance with agency standards.
Provide input and recommendations for program improvements based on client and community data.
Support agency community outreach, civic engagement, and recruitment efforts.
Support fundraising objectives, which may include fundraising, grant development, donation solicitation, agency ambassadorship, informational outreach, and public speaking.
Establish and maintain effective working relationships with clients, coworkers, agency partners, and the public.
Perform other duties as assigned.