Enrollment Specialist Supervisor

Catholic Charities Archdiocese of Boston•Lynn, MA

7d•$60,000 - $72,000

About The Position

The Enrollment Specialist Supervisor ensures the timely enrollment of families in the Catholic Charities childcare program. The role works directly with families to provide program information and support parents in making early care and education decisions for their children. The supervisor oversees and supports Enrollment Specialists as they communicate with parents, program directors, and community agencies in a manner reflecting Catholic Charities’ commitment to excellence and professionalism. The position involves working with childcare sites and program directors, reviewing enrollment needs and openings, supporting families with enrollment, tracking state waitlist system data, and facilitating communication about enrollment activities. It also requires local travel to program sites, attendance at meetings and training, maintaining confidentiality and professional boundaries, and performing other related duties as assigned. Work in an office may require extended periods of sitting and use of general office equipment.

Requirements

Experience working with low-income families.
Associate’s degree or equivalent work experience in early childhood education or social work.
Knowledge of childcare vouchers, income-eligible contracts, and DTA vouchers.
Organized and detail-oriented, with confident communication skills.
Experience in a customer service setting that requires interaction with the public.
Previous experience working with parents of young children.
Self-direction, tact, diplomacy, and a clear, courteous, professional manner when working with the public; professional dress.
Working knowledge of Microsoft Office Suite and proficient Internet usage skills.
Ability to travel locally to program sites for work.
Valid Massachusetts driver’s license and access to a reliable vehicle.

Responsibilities

Work with Enrollment Specialists to determine the enrollment needs of each program.
Ensure Enrollment Specialists partner with program directors to create and implement strategies that increase enrollment.
Work with families as needed to help them enroll in the program.
Communicate program information to small and large groups as needed.
Regularly supervise and support Enrollment Specialists.
Travel to childcare sites to ensure enrollment activities are being followed.
Participate in site meetings with program directors to discuss openings when needed.
Track data related to use of the state waitlist system when enrolling clients.
Verify Massachusetts waitlist information and service need before coordinating enrollment appointments with families.
Facilitate meetings and communication about childcare enrollment activities during monthly directors’ meetings.
Work independently and collaborate as a team member to accomplish goals.
Maintain professional boundaries and confidentiality.
Attend internal and external meetings and training as required.
Travel locally as needed.
Perform other related duties as assigned.