Enrollment Pharmacy Technician

HealthCare•Phoenix, AZ

19d•$20 - $25•Onsite

About The Position

Healthcare.com is a healthcare technology company whose businesses include health insurance marketplaces, flexible health coverage, and pharmacy. The Bilingual Enrollment Pharmacy Technician works at TrustRx Pharmacy, serving as a phone-based first point of contact for patients, prescribers, and referral partners in English and Spanish. The role helps new and returning patients complete enrollment and receive medications without delay, in a calm office environment with no walk-in customers. The technician records and updates patient, prescription, prescriber, insurance, and referral information; supports callers and resolves issues; coordinates with prescribers, insurance providers, fulfillment staff, carriers, and sales teams; and routes clinical questions to the pharmacist. The role also contributes to process improvements and must protect patient privacy while following HIPAA, Arizona State Board of Pharmacy rules, and company policies. This is an on-site position at the Phoenix, Arizona pharmacy office, working from a desk with a computer and headset. The schedule is Monday through Friday, 9 a.m. to 5 p.m., with scheduled breaks and no nights or weekends. Compensation is $20–$24.50 per hour, based on experience.

Requirements

High school diploma or GED.
Fluency in English and Spanish.
Active Arizona Pharmacy Technician license, or a Pharmacy Technician Trainee license with the ability to become fully licensed.
Strong customer service background, professional phone etiquette, and conflict-resolution skills.
Comfort spending most of the day on the phone.
Accurate data-entry skills and proficiency with databases, Windows-based applications, and software support systems.
Availability Monday through Friday, 9 a.m. to 5 p.m.

Nice To Haves

National certification (PTCB CPhT or NHA ExCPT), or Pharmacy Technician Trainee status.
Working knowledge of prescription medications.
Specialty, mail-order, or call-center pharmacy experience.
Experience handling referrals from physicians, law offices, or sales teams.
Experience with insurance verification and prior authorizations.
Experience with pharmacy management systems and CRM tools.
Exceptional bilingual verbal and written communication, empathy and patience, proactive problem solving, strong multitasking, acute attention to detail, and the ability to stay calm and friendly on the phone throughout the day.

Responsibilities

Serve as the first point of contact in English and Spanish for patients, prescribers, and referral partners by answering calls, completing intake, and following up on refills and address updates.
Accurately record patient demographics, prescription, prescriber, insurance, and referral information in the pharmacy system, and maintain existing referral records.
Provide phone-based support to patients, physicians, law offices, sales representatives, and insurance providers, resolving issues on the first call whenever possible.
Contact prescriber offices to obtain or clarify prescriptions and missing information, and work with insurance providers to confirm coverage.
Coordinate with the fulfillment team and carrier contacts to schedule first fills, expedite deliveries, and resolve workflow issues.
Log detailed notes for every interaction, share account details with relevant departments, and alert sales representatives to account exceptions.
Route clinical questions and medication concerns to the pharmacist.
Identify opportunities to improve quality, workflow efficiency, and internal procedures that drive referral conversions.
Protect patient privacy and follow HIPAA, Arizona State Board of Pharmacy rules, and company policies.