Enrollment Technician I (Remote)

CareFirst•Washington, DC

6d•Remote

About The Position

The Enrollment Technician I ensures members are accurately enrolled in CareFirst member enrollment systems in a timely manner and in accordance with the applicable account contract or service agreement. The role may coordinate with client account contacts, subscribers, CareFirst Sales, Underwriting, Finance, and Information Technology associates, as well as Account Installation associates at other BlueCross BlueShield Plans. The position processes enrollment activity across all lines of business, maintains and updates membership records, investigates discrepancies, and supports monthly reconciliation and billing workflows. It also coordinates enrollment-related identification card processing to ensure updates are complete and audited before cards are released.

Requirements

High school diploma or GED.
Less than one year of experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
Ability to work effectively in a team environment.
Ability to adapt quickly to multiple and rapidly changing priorities.
Ability to learn and understand client account details, process flow diagrams, and health insurance enrollment software.
Ability to work with large amounts of member enrollment data and pay close attention to detail when entering data into CareFirst systems.
Ability to use Microsoft Office, specifically Excel.
Ability to meet established deadlines and manage multiple internal and external customer service demands within service expectations.
Ability to communicate effectively and provide positive customer service to internal and external customers, including demanding or challenging customers.
Must be eligible to work in the U.S. without sponsorship.

Responsibilities

Enroll subscribers and dependents for all lines of business based on requests received via fax, U.S. mail, and/or email.
Verify enrollment status and make changes to membership records.
Research and resolve enrollment system discrepancies.
Process membership terminations and other enrollment events.
Complete the monthly reconciliation process and resolve discrepancies.
Coordinate with the Account Installation team on member identification card processing, ensuring cards are not released until enrollment updates are completed and audited.
Coordinate with the Billing Technician to ensure group enrollments are processed before the monthly bill is run.