Enrollment Pharmacy Technician

HealthCare•Phoenix, AZ

18d•Onsite

About The Position

The Bilingual Enrollment Pharmacy Technician at TrustRx Pharmacy is the first point of contact for patients, prescribers, and referral partners. The role uses pharmacy knowledge to support enrollment and coordination entirely by phone, in English and Spanish, helping patients get set up promptly so they can receive their medications without delay. The position is based at the Phoenix, Arizona pharmacy office, in a calm, phone-based setting with no walk-in customers and a predictable Monday–Friday, 9 a.m.–5 p.m. schedule with scheduled breaks. The technician records and updates patient, prescription, insurance, and referral information; supports patients and partners by phone; coordinates prescription and coverage details; and works with fulfillment and carrier contacts to coordinate deliveries. Clinical questions and medication concerns are routed to the pharmacist. The role also documents interactions, shares relevant account information with departments and sales representatives, identifies process improvements, and follows HIPAA, Arizona State Board of Pharmacy rules, and company policies.

Requirements

High school diploma or GED.
Fluency in English and Spanish.
Active Arizona Pharmacy Technician license, or a Pharmacy Technician Trainee license with the ability to become fully licensed.
Strong customer service background, professional phone etiquette, and conflict-resolution skills.
Comfort spending most of the day on the phone.
Accurate data-entry skills and proficiency with databases, Windows-based applications, and software support systems.
Availability Monday through Friday, 9 a.m. to 5 p.m.

Nice To Haves

National certification (PTCB CPhT or NHA ExCPT), or Pharmacy Technician Trainee status.
Working knowledge of prescription medications.
Specialty, mail-order, or call-center pharmacy experience.
Experience handling referrals from physicians, law offices, or sales teams.
Experience with insurance verification and prior authorizations.
Experience with pharmacy management systems and CRM tools.

Responsibilities

Serve as the first point of contact in English and Spanish for patients, prescribers, and referral partners by answering calls, completing intake, and following up on refills and address updates.
Accurately record patient demographics, prescription, prescriber, insurance, and referral information in the pharmacy system, and maintain existing referral records.
Provide phone-based support to patients, physicians, law offices, sales representatives, and insurance providers, resolving issues on the first call whenever possible.
Contact prescriber offices to obtain or clarify prescriptions and missing information, and work with insurance providers to confirm coverage.
Coordinate with the fulfillment team and carrier contacts to schedule first fills, expedite deliveries, and resolve workflow issues.
Log detailed notes for every interaction, share account details with relevant departments, and alert sales representatives to account exceptions.
Route clinical questions and medication concerns to the pharmacist.
Identify opportunities to improve quality, workflow efficiency, and internal procedures that support referral conversions.
Protect patient privacy and comply with HIPAA, Arizona State Board of Pharmacy rules, and company policies.

Benefits

Medical coverage with PPO and HSA plan options.
Company-funded HSA contributions of $2,000 to $4,000 annually.
Dental and vision coverage.
401(k) with company match and eligibility from day one.
Paid time off and company holidays.
Paid parental and pregnancy disability leave.
Company-paid life and AD&D insurance.
Employee Assistance Program (EAP).
Employee discounts on travel, entertainment, fitness, dining, and more.
Hands-on training on company systems and workflows, with pharmacist and team support.
Scheduled breaks.