Enrollment Operations Associate
About The Position
The Fresh Air Fund is recruiting part-time Enrollment Operations Associates for its Enrollment team. Under the supervision of the Director of Enrollment and Outreach Manager, associates assist families with all aspects of applying for the organization’s summer programs, including communicating with New York City parents to help complete child applications. The position is primarily based in the NYC office and in the field, with occasional remote work. It runs from November 23, 2026, through March 5, 2027, for 20–25 hours per week. Assigned hours fall between 9 a.m. and 7 p.m., Monday through Friday; evening and weekend hours may be required as needed. Compensation is $18 per hour. This is a part-time, non-exempt, at-will position, with possible extension based on organizational needs. Benefits are not offered.
Requirements
- Must be at least 18 years of age.
- Strong organizational skills and attention to detail.
- Outstanding interpersonal and communication skills.
- Comfort communicating with families and professionals.
- Patient and friendly demeanor, with a high degree of professionalism.
- Strong computer skills.
- Ability to work quickly and accurately.
- Meet applicable vaccination requirements under federal, state, and local laws, or obtain an approved exemption if applicable; proof will be required as a condition of employment.
Nice To Haves
- Bilingual fluency in languages other than English, such as Spanish, Mandarin, or ASL.
- Interest in joining a youth development organization and supporting its mission and vision.
Responsibilities
- Assist with application review and completion processing.
- Review applications for children who may have additional needs or special circumstances.
- Communicate with parents or guardians and outreach partners about the application process.
- Help parents complete applications by contacting teachers or service providers.
- Manage a high volume of phone calls about summer programs, the application process, and child application status.
- Communicate with and assist parents in completing applications in person and over the phone.
- Help conduct virtual and in-person information and orientation sessions about summer programs.
- Implement department recruitment strategies, including preparing materials for community partners and recruitment events.
- Staff events and tabling at various agencies.
- Travel to different boroughs within New York City by public transportation, if required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
