Senior Enrollment Operations Coordinator

Brandeis University•Waltham, MA

3d•Hybrid

About The Position

Brandeis University is hiring a Senior Enrollment Operations Coordinator to ensure accurate and timely processing of application materials and support prospective students through professional communication across multiple channels. Using the Slate CRM, the coordinator manages operational email and SMS campaigns, supervises operational student workers, and maintains data integrity. The position also provides logistical and operational support for the undergraduate and graduate admissions offices, contributing to daily operations, recruitment events, and enrollment strategies. This is a hybrid position. The hiring range is $51,000–$54,000. The successful candidate will have a BA/BS and at least one year of relevant professional experience. Brandeis offers medical, dental, and life insurance, tuition assistance for employees and their dependents and spouses, and a 403(b) retirement savings plan with a generous match.

Requirements

BA/BS degree.
At least 1 year of relevant professional experience.
Familiarity with CRM systems.
Basic proficiency in Excel and data management.
Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
Strong organizational, communication, and customer service skills.

Nice To Haves

Experience with Technolutions Slate is preferred.

Responsibilities

Manage the intake and matching of incoming application materials with student records in Slate CRM.
Ensure student files are complete and ready for review by counselors and recruiters, conducting outreach and follow-up with applicants as needed.
Provide timely, professional customer service by email, phone, and SMS to prospective students, current applicants, families, and school counselors.
Hire, train, and supervise operational student workers supporting frontline communications, mail handling, and data entry.
Perform routine data hygiene, including auditing and consolidating duplicate records in Slate CRM.
Ensure contact cards and other student leads received by counseling staff are entered into the CRM accurately and promptly.
Monitor student staff data-entry processes for accuracy and efficiency.
Manage and execute the operational communications calendar, including targeted email and SMS campaigns.
Collaborate with the Enrollment Marketing team to align communications with recruitment goals and university branding.
Coordinate daily office logistics, including mail processing, secure document handling, and ordering and organizing office supplies.
Assist with preparing materials for and staffing events as needed.