Senior Enrollment Operations Coordinator

Brandeis University•Waltham, MA

4d•$51,000 - $54,000•Hybrid

About The Position

Brandeis University is hiring a Senior Enrollment Operations Coordinator to ensure accurate and timely processing of application materials and support prospective students through professional communication across multiple channels. Using the Slate CRM, the coordinator manages operational email and SMS campaigns, supervises operational student workers, and maintains data integrity. The role provides logistical and operational support to the undergraduate and graduate admissions offices, contributing to daily operations, recruitment events, and enrollment strategies. This is a hybrid position. The hiring range is $51,000–$54,000. A BA/BS and at least one year of relevant professional experience are required.

Requirements

BA/BS degree required.
At least one year of relevant professional experience.
Familiarity with CRM systems, preferably Technolutions Slate.
Basic proficiency in Excel and data management.
Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
Strong organizational, communication, and customer service skills.

Responsibilities

Manage intake of incoming application materials and match them with student records in Slate CRM.
Ensure student files are complete and ready for counselor and recruiter review; conduct outreach and follow up with applicants as needed.
Provide timely, professional service by email, phone, and SMS to prospective students, applicants, families, and school counselors.
Hire, train, and supervise operational student workers who support communications, mail handling, and data entry.
Perform routine data hygiene, including auditing and consolidating duplicate Slate CRM records.
Ensure contact cards and other student leads received by counseling staff are entered into the CRM accurately and promptly.
Monitor data entry performed by student staff for accuracy and efficiency.
Manage and execute the operational communications calendar, including targeted email and SMS campaigns.
Collaborate with the Enrollment Marketing team to align communications with recruitment goals and university branding.
Coordinate daily office logistics, including mail processing, secure document handling, and ordering and organizing office supplies.
Assist with preparing materials and staffing events as needed.