Associate Enrollment Advisor

University of St. Augustine for Health Sciences Career Center•Miami, FL

1d•$20 - $26

About The Position

The Associate Enrollment Advisor advises, educates, consults with, and supports qualified prospective students as they pursue enrollment in University of St. Augustine for Health Sciences programs. Student leads are provided, and performance is monitored in areas including call quality, lead contact activity, applications, attitude, working relationships, and communication. The role supports a positive enrollment experience by helping prospective students understand academic offerings, admissions requirements, and enrollment processes, and by collaborating with university departments and colleagues. The position reports to the Enrollment Manager and does not supervise other positions. The role is performed primarily in a standard office environment, with limited travel as necessary to other work locations and the ability to travel within the United States as needed. The work involves using personal computer equipment for six to eight hours daily and the physical activities associated with a traditional office setting.

Requirements

At least one year of experience in higher education, sales, customer service, account management, or a related area.
Ability to collaborate as part of a team and interact effectively with colleagues, administrators, faculty, students, and external constituencies.
Ability to work with a diverse student population.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Excellent telephone skills and interpersonal skills that support relationship-building.
Critical-thinking and problem-solving skills.
Ability to present in live and virtual settings.
Experience with student management systems and related technology.
Valid driver’s license for the state of residence and at least the minimum liability insurance required by that state.
Ability to travel within the United States as necessary.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist prospective students with the enrollment process by answering questions, directing them to relevant information, and clarifying admissions processes.
Understand and explain the university’s academic programs and educational offerings to prospective students.
Build rapport and provide guidance to students interested in obtaining a degree.
Receive and follow up on prospective-student inquiries through videoconference, phone, email, fax, and direct mail.
Provide prospective students with information about admissions requirements and enrollment processes.
Assess prospective applicants’ qualifications to apply and enroll in degree programs; qualify and advise students for academic programs.
Review and analyze transcripts, determine whether prerequisites are satisfied, record results in a database, and track and reevaluate application status as new transcripts arrive.
Consult and collaborate with admissions staff, university departments, and other colleagues to support an excellent student experience and positive enrollment process.
Perform duties in support of the university’s core values and participate in ethical and compliant enrollment activities.
Maintain an understanding of FERPA requirements and follow regulations concerning distribution of student information.
Represent the university professionally, work with a diverse community, and follow policies and procedures with attention to detail.
Stay current on university policies and procedures and developments through professional meetings, seminars, and literature.
Perform other duties as assigned or deemed necessary by management.