Enrollment Counselor & Recruiter I

Lake-Sumter State College•Leesburg, FL

7d•Hybrid

About The Position

Reporting to the Executive Director of Recruitment and Enrollment, the Enrollment Counselor and Recruiter plays a key role in advancing Lake-Sumter State College's recruitment and enrollment goals. This position supports the planning, coordination, and implementation of a variety of student recruitment initiatives designed to attract and enroll prospective students. The Enrollment Counselor and Recruiter serves as a primary point of contact for prospective and current students, providing accurate information, guidance, and support throughout the enrollment process, including in challenging or complex situations. Success in this role requires exceptional interpersonal, communication, organizational, and technological skills, as well as the ability to build positive relationships with various populations. The incumbent is expected to maintain comprehensive knowledge of the College's academic programs, admissions and enrollment processes, institutional policies, procedures, and student support services to effectively assist students in achieving their educational goals. Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

Requirements

Proficiency in Microsoft and other college software systems.
Exceptional interpersonal and communication skills.
Excellent problem-solving & customer service skills.
Excellent organization and administrative skills.
Knowledge of college policies and federal regulations related to student employment.
Ability to work collaboratively with various stakeholders, including students, faculty, and staff.
Ability to work with minimal supervision.
Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
Deliver exceptional customer service by fostering a welcoming and supportive environment.
Present a professional image in words, actions, and attire.
Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically.
Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes.
Proven flexibility to successfully work on a variety of projects quickly and accurately.
Effectively manage change and adaptability.
Adheres to all workplace safety rules, safety laws, regulations, standards, and practices.
Ability to work various hours, including nights, early mornings, and weekends.
Ability to travel amongst various campuses and attend College events, on or off campus, as required.

Nice To Haves

Experience with higher education student services.

Responsibilities

Lead and coordinate recruitment travel to middle schools, high schools, community organizations, and events to promote the College’s offerings.
Deliver engaging presentations on college readiness, financial aid, academic programs, and student success strategies in both in-person and virtual formats.
Design and execute innovative recruitment campaigns tailored to varied student populations, including adult learners and non-traditional students.
Cultivate and sustain strategic partnerships with K-12 institutions, local businesses, and industry leaders to enhance recruitment pipelines.
Oversee and optimize the use of the College’s CRM platform to manage student engagement, track outreach efforts, and analyze recruitment data.
Collaborate in the creation of marketing materials and detailed recruitment performance reports.
Provide expert-level advising to prospective students regarding admissions requirements, academic pathways, and support services through multiple communication channels.
Maintain comprehensive knowledge of college programs, financial aid options, scholarships, and campus resources to counsel students effectively.
Conduct personalized campus tours and guide students through the enrollment process with a focus on retention and long-term success.
Organize and support recruitment events such as Open Houses, Accepted Student Days, and Information Sessions.
Serve as a liaison between recruitment and other departments, including academic advising, financial aid, and student services, to ensure a seamless enrollment experience.
Assist in the review and processing of admissions and financial aid documentation as needed.
Provide leadership and supervision to student workers and junior recruitment staff, fostering professional development and accountability.
Ensure compliance with FERPA regulations and maintain confidentiality of student records.
Take on additional responsibilities and special projects as assigned by the Director of Recruitment and Enrollment.