Enrollment Counselor, Partnerships

Stevenson University•Owings Mills, MD

8d•Hybrid

About The Position

The Enrollment Counselor (EC), Partnerships is responsible for recruiting and enrolling qualified new students for Stevenson University Online (SUO) degree and certificate programs. The EC is assigned a portfolio of academic programs and is cross-trained to provide recruiting, admissions, and enrollment support for all SUO programs. This position requires strong interpersonal skills and a sales mindset. The Enrollment Counselor, Partnerships is also the primary recruitment ambassador to SUO’s partners. Working with the Assistant Director, Recruitment & Partnerships, the EC represents SUO at onsite partner events and coordinates and leads virtual events for partners. Meeting established performance metrics is expected. The Enrollment Counselor tracks and collects relevant data and compiles regular and ad hoc reports as assigned. This position is campus-based and housed on the university’s Greenspring campus. The Enrollment Counselor works as a member of the team to support overall SUO operations and supports initiatives as requested. The EC may spend up to 50% of their working hours off-site at partner and community college events.

Requirements

Strong interpersonal skills
Sales mindset
Ability to maintain professional relationships that support the generation of student leads and enrollment
Ability to meet established performance metrics
Ability to track and collect relevant data and compile regular and ad hoc reports
Ability to maintain confidential records, collect data, and prepare reports as directed
Ability to maintain integrity when handling sensitive and confidential information in accordance with the Family Educational Rights and Privacy Act (FERPA)
Ability to demonstrate professionalism when working with students and colleagues
Effective multi-tasking and prioritization
Adherence to deadlines
Flexibility

Nice To Haves

Cross-trained to provide recruiting, admissions, and enrollment support for all SUO programs.

Responsibilities

Inform prospective students affiliated with SUO partners about program options and guide eligible students on how to apply.
Develop relationships with existing and prospective partners to increase awareness of and enrollments in SUO Programs.
Identify new opportunities to promote SUO programs to prospective partner-affiliated students.
Working with the Assistant Director, Recruitment & Partnerships, schedule, plan and lead all virtual and onsite recruitment events for partner organizations.
Collaborate with the Assistant Director, Recruitment & Partnerships and the Marketing & Digital Communications team to create new materials and promote partner-related events.
Learn and maintain current knowledge of SUO academic programs, activities, scholarships, partnerships, discounts, and other relevant information.
Recruit, admit, and enroll prospective students in assigned portfolio of SUO’s academic programs to meet or exceed established performance metrics and goals.
Provide excellent customer service to ensure student satisfaction throughout the recruitment, admission, and enrollment process.
Generate prospective student leads by representing SUO at recruitment events, fairs, and other related activities held on-campus, off-campus, and/or virtually.
Contact prospective students who have expressed an interest in SUO programs.
Provide effective, regular, responsive, and proactive guidance to inquiries and prospective students to secure their completed application and subsequent enrollment in SUO.
Review assigned student applications for admission, verify and evaluate credentials, and recommend admission decisions based on institutional guidelines.
Track and collect relevant data and compile regular and ad hoc reports as assigned.
In collaboration with the Assistant Director and relevant academic program administrators and deans, plan and execute marketing, admissions, and other partner-related events.
In collaboration with the SUO admissions team and relevant academic program administrators and deans, attend and assist in the planning, coordination, and hosting of recruiting events designed to meet the unique needs of online students, including information sessions, open houses, webinars, and other related events in support of SUO goals as requested.
Facilitate seamless transition of accepted students to SUO Student Success Coach.
Facilitate the circulation of relevant informational and promotional materials through all appropriate channels.
Maintain an active contact database.
Be creative in identifying and exploring new opportunities to enhance enrollment in SUO programs, and maintain professional relationships that support the generation of students leads and enrollment.
Cross-train and serve as position backup for recruiting, admitting, and enrolling prospective students in all of SUO’s academic programs.
Assist with implementing marketing strategies (standard and e-marketing).
Engage with the relevant academic program administrators and deans as requested to ensure alignment, currency, and accuracy of recruiting materials with academic programs.
Maintain confidential records, collect data, and prepare reports as directed.
Support SUO operations, events, and initiatives as assigned.
Identify general SUO recruiting and admissions needs and share them with the Assistant Director as possible opportunities for continuous improvement.
Monitor inquiry, admission, and enrollment trends in assigned SUO programs, and report findings to Assistant Director.
Alert the Assistant Director to any issues concerning transcript evaluation, financial aid, or other student concerns.
Attend all School and University convocations and meetings.
Maintain integrity when handling sensitive and confidential information in accordance with the Family Educational Rights and Privacy Act (FERPA).
Demonstrate professionalism when working with students and colleagues, effective multi-tasking and prioritization, adherence to deadlines, and flexibility.