Enrichment Program Manager
About The Position
The Enrichment Program Manager supports the Enrichment Edge leader by executing the design, development, measurement, and rollout of scalable life enrichment programs. The role develops the SOPs, tools, data, and training used by Coaches and life enrichment teams, and supports new implementations by ensuring each client receives a tailored plan and a clean handoff to an Enrichment Edge Coach. This is a fully remote opportunity with 15% travel required. The position leads the development and scaling of Enrichment Edge programs, creates materials and resources for consistent delivery, manages program measurement and reporting, and oversees implementation and onboarding. It also partners with leadership on strategic initiatives, cross-functional projects, growth opportunities, and client success.
Requirements
- Bachelor’s degree in hospitality, business, administration, or an adjacent field.
- Experience building programs from the ground up.
- Flexibility to adapt programs, designs, and plans to client needs and program scalability.
- At least five years of experience in a leadership position leading programs and people.
- Experience interpreting data and translating it into operational recommendations, not just reporting.
- Effective written and in-person communication skills to influence and drive outcomes.
- Proficiency in Microsoft Office Suite, including expert proficiency in Excel.
- Experience with SaaS platforms, technology adoption, implementation, training, or change management.
Responsibilities
- Lead the development, enhancement, and scaling of Enrichment Edge programs, translating strategic priorities into structured, client-ready service offerings.
- Create and maintain SOPs, playbooks, training materials, tools, and resources to support consistent program delivery across teams and clients.
- Develop dashboards, analyze data trends, and turn insights into actionable recommendations for program measurement and reporting.
- Manage implementation and onboarding, including rollout planning, client onboarding, adoption tracking, and continuous program improvement.
- Partner with leadership on strategic initiatives, cross-functional projects, growth opportunities, and client success.
- Support new implementations by ensuring each client launches with a tailored plan and a clean handoff to an Enrichment Edge Coach.
Benefits
- Health insurance with company-paid premium for employee-only coverage.
- FSA and HSA options.
- Company-paid dental insurance for employee-only coverage.
- Company-paid life insurance.
- Company-paid short- and long-term disability insurance.
- 401(k) plan with company match and safe harbor contribution.
- Paid time off.
- Additional ancillary benefits, including vision, critical illness, voluntary life/AD&D, and accident coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
