Engineering Tech I

Westgate Resorts•Gatlinburg, TN

2d•$20 - $22•Onsite

About The Position

Support resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders. The Engineering Tech I performs engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management. The role provides general maintenance support, conducts basic plumbing and electrical diagnostics, installs and troubleshoots televisions and electronic devices, and diagnoses appliances. The position also participates in procurement and inventory processes, uses resort operations devices and software, communicates professionally with guests and colleagues, and performs maintenance and cleaning tasks as required. The Engineering Tech I must follow safety practices, identify potential hazards, use tools and access equipment safely, adhere to company policies, and represent Westgate Resorts professionally.

Requirements

0 to 1 year of hands-on experience in trades and maintenance within a resort or commercial environment.
Must be at least 18 years old and have a valid driver’s license to drive company golf carts.
Must be able to lift 50 lbs and work in outdoor weather conditions.
Written and verbal communication in English is expected.
Ability to be versatile, work well under pressure, and meet deadlines.
Must communicate effectively with immediate supervisors and resort leadership.
Must pass a background check and drug test, and prove eligibility to work in the United States.
Commitment to integrity, passion, and a strong work ethic.

Responsibilities

Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
Perform basic maintenance tasks such as painting, caulking, and wall repairs.
Conduct basic plumbing diagnostics on toilets, bathtubs, jacuzzis, showers, faucets, and sinks, including unclogging.
Reset breakers and GFCIs, replace light bulbs, and measure available voltage using appropriate tools.
Install and replace TVs, troubleshoot issues, and program remote controls, TVs, and other electronic devices.
Diagnose appliances, replace minor components, and assist with complete replacements as needed.
Participate in procurement and inventory processes to ensure materials and tools are available on-site.
Operate resort operations devices and software, including HotSOS and other applicable systems.
Communicate professionally through radios, phones, emails, and verbal interactions.
Perform maintenance and cleaning tasks as required by resort management.
Safely use hand tools, power tools, and battery-powered tools needed for the job.
Work using ladders, scaffolding, lifts, and appropriate personal protective equipment.
Follow safety guidelines and practices and identify potential safety hazards on the property.
Communicate and interpret guest needs through positive interactions toward resolution.
Adhere to CFI/Westgate Resorts policies and procedures.
Represent Westgate Resorts professionally through appearance, attire, and behavior.
Perform other tasks as assigned by resort operations leadership.