Engineering Services Manager

Marmon Holdings, Inc.•Hauppauge, NY

2d•$96,000 - $144,000

About The Position

The Engineering Services Team Manager leads and develops Hohmann & Barnard’s Engineering Services team while ensuring timely delivery of high-quality technical support, project documentation, and engineering-related services to customers and internal stakeholders. This is a working-manager role combining team leadership with active involvement in technical review, project coordination, workflow management, and customer support. The manager oversees technical professionals and external service providers and drives improvements in efficiency, quality, scalability, and customer satisfaction. The role supports company growth through employee development, process improvement, technology adoption, and maintenance of a high-performing technical services organization. The manager provides technical assistance and reviews project documentation; leads hiring, onboarding, coaching, and performance management; manages workflows, capacity, priorities, and schedules; coordinates external engineering, drafting, detailing, and estimating resources; evaluates software and digital tools; and partners with Sales, Product Management, Manufacturing, Marketing, and Operations. Success is measured by turnaround time, customer satisfaction, deliverable quality and accuracy, team productivity and retention, effective resource utilization, successful process improvements, and development of scalable systems. Candidates must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future. Following a conditional offer, candidates may be required to complete additional job-related screening as permitted or required by law.

Requirements

At least 5 years of experience in engineering services, technical services, drafting, detailing, construction products, building envelope systems, masonry, structural components, or a related industry.
Strong understanding of construction documents, technical drawings, specifications, and project workflows.
Experience managing project priorities, schedules, and resource allocation.
Experience working directly with customers and internal stakeholders in a technical support environment.
Strong organizational, communication, and problem-solving skills.
Ability to lead teams while remaining actively involved in technical and operational activities.
Experience in the masonry, anchoring, building envelope, structural connection, or specialty construction products industries.
Proficiency with AutoCAD, Revit, and related design and documentation software.
Experience managing third-party engineering, drafting, or technical service providers.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Responsibilities

Provide technical guidance and assistance to customers, sales personnel, product management, manufacturing, and other internal stakeholders.
Review technical submittals, drawings, calculations, specifications, and project documentation for quality and completeness.
Help resolve technical issues, customer inquiries, and project challenges.
Support development and maintenance of technical resources, design tools, standard details, and engineering documentation.
Maintain knowledge of company products, applications, installation requirements, industry standards, and applicable building codes.
Lead, coach, mentor, and develop Engineering Services personnel.
Recruit, interview, hire, onboard, and train Engineering Services staff.
Conduct performance evaluations and provide ongoing feedback, coaching, and professional development opportunities.
Develop and implement performance improvement plans when needed.
Establish expectations, accountability, and performance standards; foster a collaborative, customer-focused culture.
Support succession planning and long-term team development.
Manage daily Engineering Services operations, workload distribution, and resource allocation.
Monitor departmental capacity and prioritize projects to meet turnaround-time goals.
Coordinate and balance work among internal staff and external drafting, estimating, and engineering resources.
Identify and address workflow bottlenecks, resource constraints, and service inefficiencies.
Ensure deliverables are accurate, consistent, and completed on schedule; maintain project-status visibility and communicate priorities across the organization.
Manage third-party engineering firms providing calculations, sealed documents, and related services.
Oversee external drafting, detailing, and estimating resources for quality, consistency, and schedule adherence.
Build productive relationships with external providers and evaluate their performance and capacity.
Lead continuous improvement initiatives focused on efficiency, quality, and customer service.
Identify opportunities to streamline workflows using automation, technology, and improved processes.
Evaluate and implement software, digital tools, and AI-enabled solutions to improve productivity and service delivery.
Partner with Sales, Product Management, Manufacturing, Marketing, and Operations to support business objectives.
Participate in strategic planning related to technical services, customer support, and product implementation.
Communicate across departments to align priorities, schedules, and customer expectations.