Engineering Director

As the Engineering Director, you will be responsible for the successful delivery of our Backbase as a Service product to our customers. Your role will involve managing and mentoring teams, providing strategic direction, and ensuring effective delivery management. You will also be responsible for creating an inclusive and high-performance work environment, focusing on collaboration, growth, engineering processes, and productivity. Additionally, you will oversee schedule management, capacity allocation, incident management, and the growth of engineers. Your objective, data-driven leadership style will be crucial in driving the team's performance and meeting customer expectations.

• Delivery of Backbase as a Service product towards customers
• Effective operation of the value stream with regards to people and team management
• Providing strategic direction, mentorship, and support
• Collaboration, growth, engineering processes, and productivity
• Organizational and budget management
• Effective delivery management
• Fostering an inclusive and high-performance work environment
• Creating conditions for engineering teams to maintain and deliver features
• Ensuring non-functional requirements like security, performance, maintainability, and reliability are met
• Identifying and addressing anti-patterns or dysfunction impacting team performance
• Communication and leadership skills to inspire and motivate others
• Navigating customers, partners, and stakeholders across Backbase
• Utilizing metrics for objective, data-driven insights
• Ensuring proper capacity allocation and schedule management
• Overseeing on-call engineers and facilitating engineer growth
• Conducting root cause analyses and follow-ups
• Overseeing operational review, incident management setup, and monitoring
• Delivering comprehensive reports on incidents and trends
• Reporting on critical incidents and initiatives in alignment with other departments
• Creating and implementing strategies for continuous improvement.

• Responsible for the delivery of Backbase as a Service product towards customers
• Effective operation of the value stream with regards to people and team management
• Provide strategic direction, mentorship, and support
• Collaboration, growth, engineering processes, and productivity
• Organizational and budget management
• Effective delivery management
• Foster an inclusive and high-performance work environment
• Create conditions for engineering teams to maintain and deliver features that meet high expectations
• Consider essential non-functional requirements like security, performance, maintainability, and reliability
• Work closely with the team and managers to address any anti-pattern or dysfunction
• Strong communication and leadership skills
• Navigate customers, partners, and stakeholders across Backbase
• Utilize metrics such as ticket cycle time, capacity forecasting, and SLAs
• Ensure proper capacity allocation and execution of standard operating procedures
• Oversee schedule management and on-call engineers
• Facilitate the growth of engineers through a shadow engineering program
• Conduct and follow up on root cause analyses (RCAs)
• Oversee operational review, incident management setup, and monitoring
• Deliver comprehensive reports on incidents, including trends, to management
• Take ownership of reporting on critical incidents and initiatives
• Create and implement strategies for continuous improvement

• Facilitating the growth of engineers through a shadow engineering program
• Conducting root cause analyses (RCAs) and ensuring proper follow-up
• Overseeing operational review, incident management setup, and monitoring
• Delivering comprehensive reports on incidents, including trends, to management
• Reporting on critical incidents and initiatives in alignment with other departments
• Creating and implementing best practices, engineering vision, strategy, policies, processes, and procedures
• Meeting business objectives and operational needs in terms of quality and delivery targets
• Enabling the company to function and compete effectively in the market
• Leading and managing engineering teams in a technology or software development environment
• Strong understanding of agile software engineering principles, practices, patterns, and techniques
• Proven track record in operations, incident management, cross-team and value stream improvements, optimizations, budget- and delivery management
• Experience managing managers
• Strong expertise in cloud infrastructure technologies
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Excellent communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences
• Familiarity with diversity and inclusion initiatives and best practices in the engineering field
• Strong analytical skills