Engineering Delivery Manager
About The Position
As an Engineering Delivery Manager I on Deloitte’s GPS HST Technology team, you will manage eligibility and enrollment public assistance programs and oversee application performance, reliability, scalability, upgrades, and integrations with related systems. You will lead eligibility system transformation and modernization projects, develop project plans, timelines, and budgets, coordinate vendors and internal teams, and monitor project risks, issues, and dependencies. The role works with business stakeholders, policy teams, and operations to gather requirements and translate policy and regulatory needs into system functionality. You will serve as a liaison between technical teams and business users; manage and mentor developers, analysts, and support staff; promote Agile/DevOps practices; and oversee workload planning and team performance. You will also support eligibility logic and data integrity, reporting and analytics, data exchanges, production incident resolution, service-level monitoring, and continuous improvement. Deloitte’s Government and Public Services practice serves federal, state, and local government clients and public higher education institutions. GPS HST Technology professionals support programs intended to improve service delivery, operational effectiveness, and constituent outcomes. The role is based in Dallas, Texas, and involves average travel of 0–20%.
Requirements
- 10+ years of consulting and/or industry experience.
- Experience with state public assistance systems supporting eligibility and benefits determination and case management.
- Experience supporting state clients in at least one of these areas: eligibility determination, benefits calculation, benefits issuance, or information management.
- Bachelor’s degree.
- Ability to travel 0–20% on average, depending on the work, clients, and industries/sectors served.
- Ability to work independently and collaborate as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Ability to mentor and provide clear guidance to others.
Nice To Haves
- Experience managing mid-size engagements or workstreams and leading multiple team members.
- Experience mentoring or leading multiple team members.
Responsibilities
- Manage the lifecycle of eligibility and enrollment public assistance programs.
- Oversee application performance, reliability, and scalability.
- Coordinate system upgrades, patches, and enhancements.
- Ensure integration with related systems, including MMIS and HIX/Marketplace systems.
- Lead projects related to eligibility system transformations and modernization.
- Develop project plans, timelines, and budgets.
- Coordinate with vendors, system integrators, and internal IT teams.
- Monitor project risks, issues, and dependencies.
- Collaborate with business stakeholders, policy teams, and operations to gather requirements.
- Translate policy and regulatory requirements into system functionality.
- Act as a liaison between technical teams and business users.
- Manage and mentor application developers, analysts, and support staff.
- Promote Agile/DevOps practices for continuous delivery and improvement.
- Ensure effective workload planning and team performance.
- Ensure accurate eligibility determination logic and data integrity.
- Oversee reporting and analytics related to enrollment, eligibility, and compliance.
- Support data exchanges, including the Federal Data Services Hub and state systems.
- Ensure timely resolution of production issues and incidents.
- Establish SLAs and monitor service performance.
- Drive continuous improvement and process optimization.
Benefits
- Employees are offered a broad range of benefits.
- May be eligible to participate in a discretionary annual incentive program, subject to the program rules and applicable factors.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
