Engineered Solutions, Robotics Account Manager

BlueSkye • Charlotte, NC

34d

About The Position

The Engineered Systems team identifies, scopes, negotiates, and ensures execution of robotics and automation projects for LiftOne and BlueSkye. This role supports development of a multiyear pipeline of large-scale automation projects that expand the companies’ product and service offerings. The account manager supports the Director, Engineering Solutions and engages target systems accounts, serving as a trusted customer partner throughout the sales process and delivery of sold products.

The role manages customer relationships and assessments, works with solutions engineering to develop customized system solutions and proposals, and coordinates order processing and project handoffs. The account manager remains engaged through system delivery, participates in site acceptance testing, and collaborates with local branches to develop aftermarket parts and service plans. The position has no supervisory responsibilities and requires travel up to 75%.

Requirements

• Exceptional presentation, interpersonal, relationship-development, analytical, problem-solving, and communication skills, including the ability to present at the senior-most level in a business.
• Ability to work as a team player with people from diverse cultural backgrounds in a cross-border and virtual team environment.
• Willingness to embrace change and keep an open mind.
• Ability to travel up to 75%.

Nice To Haves

• A BS in engineering or a similar field is preferred.

Responsibilities

• Build and maintain relationships with existing and target systems accounts through regular phone, virtual, and site-visit touchpoints.
• Understand customer needs, provide proactive solutions, address concerns, and recommend additional services.
• Assess customer operations, identify pain points and inefficiencies, and collect data needed to develop systems solutions.
• Work with an assigned solutions engineer and the relevant team members to develop customized solutions, including system flow, product selection, cost savings, operational efficiency, and safety measures.
• Coordinate with the systems team to provide customer proposals covering process flows, pricing, implementation schedules, and ROI calculations.
• Manage order submission to Sales Support, vendor quotes, internal and vendor coordination for handoff to Project Management, and change orders.
• Stay engaged in system delivery and help ensure installation and implementation meet customer expectations.
• Participate with the project management team in site acceptance testing to confirm that the sold system meets all criteria.
• Work with the local branch to create a customized aftermarket plan for parts and service support, transitioning the plan to the operations team at delivery.
• Perform other duties as assigned.

Benefits

• Great benefits
• Competitive salaries
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed