Engineered Solutions, Robotics Account Manager

Weisiger Group • Charlotte, NC

8d

About The Position

The Engineered Solutions, Robotics Account Manager supports LiftOne and BlueSkye’s Engineered Systems team in identifying, scoping, negotiating, and ensuring execution of robotics and automation projects. The role helps develop a multiyear pipeline of large-scale automation projects that expand the organizations’ product and service offerings. The account manager actively engages target systems accounts, serves as a trusted customer partner throughout the sales process and delivery, and supports the Director, Engineering Solutions.

The position manages customer relationships and needs assessments; collaborates with solutions engineering and implementation teams on customized system proposals; manages proposals, orders, and project handoffs; and stays involved through installation, implementation, site acceptance testing, and aftermarket planning. The job has no supervisory responsibilities and requires travel up to 75%.

Requirements

• Exceptional presentation, interpersonal, relationship-development, analytical, problem-solving, and communication skills, including the ability to present at the senior-most business level.
• Ability to work as a team player with people from diverse cultural backgrounds in a cross-border and virtual team environment.
• Willingness to embrace change and keep an open mind.
• Willingness and ability to travel up to 75%.
• Ability to perform the essential duties, including the physical demands described in the posting; reasonable accommodations may be made for qualifying individuals.

Nice To Haves

• Bachelor of Science degree in engineering or a similar field.

Responsibilities

• Build and maintain relationships with existing and target accounts through regular phone, virtual, and onsite touchpoints.
• Understand customer needs, provide proactive solutions, address concerns, and recommend additional services.
• Assess customers’ current operations, identify pain points and inefficiencies, and collect information needed to develop systems solutions.
• Work with an assigned solutions engineer and the systems team to develop customized solution proposals, including system flow, product selection, cost savings, operational efficiency, and safety measures.
• Collaborate with solutions engineering and implementation teams to provide accurate customer proposals, including process flows, pricing, implementation schedules, and ROI calculations.
• Manage the ordering process, including submitting orders to sales support, managing vendor quotes, coordinating internal and vendor handoffs to project management, and handling change orders.
• Stay engaged in systems delivery to help ensure installation and implementation meet customer expectations.
• Participate in site acceptance testing with project management to confirm that all criteria for the sold system are fulfilled.
• Work with the local branch to develop a customized aftermarket plan for parts and service support and transition it to the operations team at delivery.
• Perform other duties as assigned.

Benefits

• Great benefits
• Competitive salaries
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed