Engineer - Safety & Security / Graveyard

WINDSOR CAPITAL GROUP•Alpharetta, GA

4d•Onsite

About The Position

Windsor Hospitality is hiring a full-time Hotel Engineer – Safety & Security for its Embassy Suites location in Alpharetta, Georgia. This dual-function position combines routine hotel maintenance and engineering work with regular interior and exterior property walks to identify and report safety, security, and maintenance concerns. The employee serves as an observant, professional presence, documents concerns, responds appropriately to incidents, and helps keep guests, employees, and the hotel safe and well-maintained. This is an unarmed position and does not carry law-enforcement authority. The role involves general repairs, preventive maintenance, responding to maintenance requests, monitoring building systems, and identifying deficiencies. It also includes observing designated hotel areas for suspicious activity, unsafe conditions, disturbances, damage, and other risks; documenting incidents and observations; and notifying management or contacting emergency services when procedures or circumstances require it. The employee may assist guests, provide escorts to vehicles when appropriate, and support hotel leadership and food-and-beverage employees during disruptive situations. The position is full-time. Schedules may vary based on business need, and flexibility to work any day of the week, including weekends and holidays, may be required. Specific shift details will be discussed during the interview process.

Requirements

General knowledge of hotel engineering, building maintenance, and basic repair practices.
Ability to safely use hand tools, power tools, and other maintenance equipment required for assigned duties.
Ability to understand specifications, measurements, and basic maintenance instructions.
Strong observational skills and ability to recognize potential maintenance, safety, and security concerns.
Sound judgment and ability to remain calm and professional during unexpected or emergency situations.
Ability to communicate concerns clearly and accurately to hotel leadership.
Ability to document maintenance requests, incidents, observations, and actions taken.
Professional and approachable demeanor when interacting with guests and employees.
Ability to maintain appropriate boundaries and use de-escalation techniques when encountering disruptive behavior.
Ability to prioritize multiple maintenance and safety concerns based on urgency.
Ability to work independently and recognize when a situation requires management, emergency services, or law-enforcement involvement.
Ability to work throughout all interior and exterior areas of the hotel.
Flexibility to work any day of the week, including weekends and holidays, may be required.

Responsibilities

Perform routine hotel maintenance, including minor painting, plumbing, electrical, and general repairs using appropriate hand and power tools.
Replace air-conditioning filters and perform assigned preventive maintenance.
Monitor hotel equipment and building systems and notify management when major repairs, replacement, or specialized service may be needed.
Assist with operating and monitoring heating, cooling, hot-water, and other building systems as assigned and appropriately trained.
Respond promptly to maintenance requests from guests, employees, and management.
Record work requests and document the actions taken.
Complete maintenance tasks, projects, preventive maintenance, and departmental programs accurately and within established timeframes.
Identify maintenance deficiencies during property walks and correct them within the role's scope or report/escalate them to the appropriate leader.
Conduct regular interior and exterior property walks to observe and report potential safety and security concerns.
Monitor assigned areas, including the lobby, hallways, stairwells, public restrooms, parking areas, exterior grounds, guest-room floors, back-of-house areas, and other designated spaces.
Watch for suspicious activity, unauthorized access, unsafe conditions, disturbances, property damage, lighting concerns, unsecured doors, trip hazards, and other risks.
Document significant incidents, observations, and security-related activities accurately and promptly in the appropriate hotel log or reporting system.
Promptly notify management of safety or security concerns requiring additional assistance or escalation.
Contact emergency services or law enforcement in accordance with hotel procedures when immediate assistance is required.
Assist guests with directions or other requests and proactively assist people who appear lost or in need of help.
Escort guests or employees to their vehicles upon request when appropriate and consistent with hotel procedures.
Observe exterior areas, including parking and food-and-beverage areas, for disturbances, unsafe activity, parking concerns, or other issues requiring management attention.
Support hotel leadership and food-and-beverage employees when addressing disruptive situations, maintaining a calm, professional presence and following established procedures.
Complete incident reports when required and promptly communicate significant events to management.
Immediately report emergency conditions, injuries, suspicious activity, or threats to the appropriate hotel leader.

Benefits

Medical, dental, vision, life, and disability insurance for eligible employees.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
401(k) and Roth 401(k) plans.
Employee Assistance Program (EAP).
Career growth opportunities and promotion from within.
Paid Time Off (PTO).
Paid sick leave.
Employee hotel discounts across the brand portfolio.
Complimentary on-shift meals at participating hotels.
Recognition and rewards program, including performance awards, milestone celebrations, and incentive programs.