Engineer, Production Support
About The Position
NBCUniversal is seeking an Engineer, Production Technology for its Production Engineering group within the Operations and Technology (O&T) segment. This role is based at the Telemundo Center facility in Miami, FL. The O&T segment is responsible for supporting Enterprise Technology, Broadcast, and Production systems across NBCU globally. The Production Engineer's primary responsibility is to deliver best-in-class live television production support for both live and scripted/unscripted productions at NBCUniversal. Additionally, the position involves collaborating with the Projects team to implement changes, enhancements, and support technology refresh projects and other business initiatives.
Requirements
- Bachelor’s degree in Computer Science, Systems Engineering, Computer Engineering, Electrical Engineering, Broadcast Technology, or related fields, or equivalent work experience.
- 5+ years of experience deploying and supporting broadcast technology, including graphics systems, replay systems, and other production infrastructure (video switchers, audio mixers, etc.).
- Understanding of 2110, AES67, NDI, SRT, RTMP, and other video and audio streaming formats.
- Familiarity with system-level troubleshooting of Windows or Linux operating systems.
Nice To Haves
- Detail-oriented and resourceful with a desire to learn.
- Ability to provide clear, decisive feedback while being prepared to pivot or change course when appropriate.
- Video and audio signal flow troubleshooting experience.
- Network or IT-related troubleshooting and familiarity with tools like Puppet, Wireshark, PowerShell.
- Experience evaluating new products or technologies and making recommendations for implementation.
Responsibilities
- Become a subject matter expert on production workflows.
- Provide technical support and support maintenance of a live broadcast production environment consisting of multiple studios and production control rooms.
- Support virtualization and cloud initiatives, continuing deployment of virtual production systems both on-premise and in the cloud.
- Resolve support requests, monitor ticketing systems for new issues and assigned tasks, and performing preventative maintenance as assigned.
- Collaborate with other members of the engineering and technical teams in executing projects, including working with internal stakeholders to create and update configuration documentation, technical SOP’s, training materials, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
