Production Support Engineer

Nimble Robotics•Haslet, TX

2d•$100,000 - $130,000•Onsite

About The Position

As a Production Support Engineer, you'll be at the forefront of keeping our robotic fulfillment system running at peak performance. You'll be part of a team responsible for ensuring steady and high throughput for our fleet of robots through expert diagnostics, troubleshooting, and collaboration with our operations and engineering teams. You'll act as the first line of support, guiding our operations team through critical issues and leveraging data to optimize system performance.

Requirements

Minimum of 5 years of experience in a production environment supporting and improving complex robotics systems, or a minimum of 2 years of experience combined with a Bachelor of Science degree in Computer Science, Software Engineering, or Robotics.
Strong technical curiosity and debugging skills, including the ability to read technical logs and interpret data.
Proficiency in using SQL to analyze production data.
Demonstrated excellence in communication and documentation.
Ability to work autonomously with minimal supervision.

Nice To Haves

Preference for hands-on experience with robotics fleet management and autonomous logistics.

Responsibilities

Diagnose and resolve issues within Nimble's fleet of order-fulfilling robots.
Alleviate operational issues by debugging Nimble's robotics and fulfillment software
Develop new observability tools to facilitate faster and easier mitigation of production issues.
Create and maintain detailed documentation in collaboration with support and engineering teams, building a comprehensive guide for system operation and issue resolution.
Use a data-driven approach to help prioritize system improvements.
Provide timely support to operations teams to enhance system and robot metrics.