Production Support Engineer

Shyft6•New York, NY

1d•Remote

About The Position

We are seeking a Production Support Engineer to support day-to-day operations of AI-driven applications, data platforms, and client-facing systems. This role is responsible for maintaining system stability, monitoring performance, and resolving production issues across environments leveraging AWS, Azure, Tableau, Power BI, and DealCloud CRM. This is a hands-on role ideal for someone with strong troubleshooting skills and experience supporting cloud-based and data-driven applications.

Requirements

2–5 years of experience in Production Support, Application Support, or IT Operations
Experience supporting systems in AWS and/or Azure environments
Basic understanding of data pipelines and ETL processes
Strong SQL skills for data validation and troubleshooting
Familiarity with monitoring tools (e.g., Datadog, Splunk, CloudWatch, Azure Monitor)
Experience with API troubleshooting or integration support
Familiarity with ticketing systems (e.g., ServiceNow, Jira)
Basic scripting knowledge (e.g., Python, Bash, or PowerShell)

Responsibilities

Provide L1/L2 production support for applications, data pipelines, and integrations
Monitor systems and respond to alerts, incidents, and service disruptions
Troubleshoot issues across cloud environments (AWS, Azure) and escalate when needed
Support data pipelines (ETL/ELT) and validate data feeding into reporting tools (Tableau, Power BI)
Assist in troubleshooting API integrations and microservices-based systems
Support CRM integrations (DealCloud) and related workflows
Document issues, resolutions, and runbooks/SOPs for recurring problems
Work with engineering and QA teams to ensure smooth deployments and production readiness
Participate in on-call rotations as needed
Assist in identifying opportunities for automation and process improvements