Production Support Engineer

Capgemini•Dallas, TX

About The Position

The Production Support Engineer will support business-critical applications and data platforms. The role involves ensuring operational stability, monitoring, incident response, and continual improvements across cloud, data engineering, and BI ecosystems.

Requirements

Experience with Databricks, PySpark, Airflow, Snowflake, SQL.
Understanding of AWS services, SQS, Kafka.
Proficiency in Datadog, Splunk monitoring.
Experience with ServiceNow, Jira, Confluence.
Good analytical, communication, and stakeholder management skills.

Responsibilities

Monitoring, Alerting & Triaging using Datadog, Splunk, and custom dashboards.
Incident Management & Service Request handling via ServiceNow and Jira.
Problem Management including root cause analysis, RCA documentation, and corrective actions.
Change Management following CAB (Change Advisory Board) processes ensuring minimal business disruption.
Proactive, Preventive, Corrective & Adaptive Maintenance for data pipelines and applications.
Support workflows built on Databricks, PySpark, Airflow, Snowflake, and SQL.
Cloud & Integration support for AWS, SQS, Kafka.
Observability improvements including dashboards & automation in Datadog/Splunk.
Knowledge management and documentation using Confluence.
Tableau BI support including dashboard refresh troubleshooting and user queries.

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

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