Engineer Maintenance Supervisor

La Bahia Resort and Spa•Santa Cruz, CA

38d•Onsite

About The Position

The Engineering Supervisor is a leader who combines technical mastery with luxury sensibilities. This role will assist in overseeing a team of engineers while maintaining the delicate balance between invisible infrastructure and visible perfection. By delivering impeccable service, the Engineer will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

Requirements

(5+) years of hotel/maintenance engineering, with luxury hotel/resort strongly preferred
Ability to provide and carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized and non-standardized situations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
Should have good interpersonal skills
Must speak and communicate in English
Must have a desire for learning and personal growth
Must be able to work independently
Must be able to lift 50 lbs.
Must be able to stand, walk, and kneel for long periods of time
Must meet legal age requirements for the position
Must have high school diploma or equal to a GED
Must provide valid document(s) to work in the US

Nice To Haves

CPO (Certified Pool Operator) certification preferred
Certifications in electrical/HVAC systems a plus

Responsibilities

Maintain 24/7 operation of all building systems with zero guest-impacting downtime
Oversee HVAC systems to maintain precise temperature control (72°F ±1° variance)
Ensure water quality standards (0 ppm hardness in spa areas, perfect pool chemistry)
Monitor and maintain smart room technology and IoT devices
Preserve elevator performance and mirror alignment standards
Implement color-coded preventive maintenance schedules (critical vs. aesthetic)
Conduct "white glove" inspections of guest-facing areas: pool tile and grout cleanliness, door closer tension and silent operation, lighting levels and ambiance
Oversee chandelier maintenance and crystal polishing
Supervise and schedule a team of 6+ engineers across shifts
Conduct weekly training sessions on luxury maintenance standards: marble restoration, soundproofing techniques, and high-end fixture repairs
Foster cross-training in electrical, plumbing, and HVAC specialties
Ensure <15-minute response time for VIP room requests
Execute "ghost protocol" for discreet repairs during events and peak hours
Implement vibration analysis and predictive maintenance technologies
Monitor and reduce utility consumption without impacting guest comfort
Maintain crisis response protocols for floods, power outages, etc.
Keep emergency systems (generators, fire pumps) in perfect readiness
Conduct regular safety drills with engineering staff
Manage CMMS (Computerized Maintenance Management System) workflows
Prepare daily logs of system performance and issues
Control overtime and departmental budgets
Liaise with luxury brand standards auditors
Oversee capital improvement projects during low-occupancy periods
Coordinate with interior designers on refurbishment projects
Manage inventory of premium replacement parts and finishes
Ensure all work meets luxury brand standards and safety regulations
Maintain proper documentation of maintenance activities
Participate in emergency preparedness programs
Adhere to all OSHA and local safety requirements
Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times)
Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
Performs other duties as assigned by manager