Engineer II, Workplace Technology Support

Vitamin Shoppe•Secaucus, NJ

9d•Remote

About The Position

The position of Workplace Technology Support Engineer II is critical to all areas of The Vitamin Shoppe’s business operations. The position supports all the end-user technology that allows our Health Enthusiasts, consultants, and temps to perform their job functions. Additionally, the position utilizes and administers platforms that allow IT to provision, manage, and secure end-user technology (e.g., Microsoft Intune and Defender). The team’s several thousand customers are located across the country and work remotely, in-office, in our distribution centers, and in our ~700 stores.

Requirements

5+ Years of in-depth knowledge of Windows and Mac Operations Systems.
Efficient in Microsoft Intune, Office 365, ITIL - Change Management, Incidents, Requests, and Problem Resolution
3+ years’ experience with MDM Systems (Mobile Device Management)
3+ years’ experience with Zscaler’s ZIA and ZPA for secure remote access and/or experience with another VPN (Virtual Private Network)
Strong analytical and problem-solving abilities
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Strong customer service and interpersonal skills.
Time management and prioritization skills
Ability to maintain composure in high-pressure situations
Ability to lift and move equipment up to 30 pounds

Nice To Haves

Bachelor’s degree in information technology, Computer Science, or related field. An equivalent combination of education and work experience may be considered.
Certifications (One or more preferred) CompTIA A+
Microsoft 365 Certified: Modern Desktop Administrator Associate or other ITIL Foundation
CompTIA Security+
5+ Years of Enterprise IT experience,
Ability to Multi-Task support and projects in a fast-paced demanding environment

Responsibilities

Deliver a world-class customer experience with each customer interaction
Provide white-glove IT support to The Vitamin Shoppe’s leadership team
Resolve and deliver on all technology “incident” and “request” tickets through the Company’s service management system (EasyVista), while meeting established service level objectives
Maintain and administer the device, inventory, and provisioning management platforms that ensure security policy and configuration compliance (Microsoft Intune and Autopilot, Mosyle, etc.)
Provision and deploy replacement and new end-user technology based on the standards and procedures established by team leadership (i.e. Windows and MAC systems)
Support the onboarding process of new employees
Continuously collaborate with The Vitamin Shoppe’s security, store systems, infrastructure, and distribution center IT teams to deliver a secure, reliable and intuitive customer experience
Provide training and support for the company’s conference room and office A/V technology
Create and maintain technical and end-user documentation
Ad Hoc projects as assigned