Manager, Workplace Technology

Torani•San Leandro, CA

4d•$171,866 - $190,962

About The Position

At Torani, we believe technology should make work easier, faster, and more connected. As we continue scaling toward our $1 Billion vision, we’re investing in the systems, support models, and digital workplace experiences that help our teams do their best work every day. We’re looking for a Manager, Workplace Technology, to lead and evolve team members technology experience across the organization. In this role, you’ll lead the service desk and workplace technology function, guiding a team of Helpdesk Engineers while partnering closely with managed service providers and cross-functional IT teams. You’ll help strengthen day-to-day service delivery, improve workplace technology support practices, and create a more consistent, scalable team member experience across the organization. From endpoint management and collaboration tools to ITSM workflows and vendor coordination, you’ll bring structure, operational discipline, and a people-first mindset to how technology support is delivered. At Torani, a Certified B Corporation, we flavor more than just drinks—we flavor lives. You’ll join a people-first, purpose-driven team where collaboration, curiosity, and continuous improvement are part of how we work. If you’re energized by building strong teams, simplifying complexity, and creating technology experiences that genuinely help people thrive, you’ll feel right at home here.

Requirements

5+ years of experience in IT management, workplace technology, or end-user support environments
At least 5 years of people leadership experience
Experience managing managed service providers and external vendors
Strong hands-on knowledge of Microsoft 365, Autopilot, Intune, and identity platforms such as Okta or Entra ID / Azure AD
Strong understanding of ITSM principles and experience improving service management workflows and tooling
Experience implementing or improving enterprise service desk platforms and support processes
Familiarity with endpoint management, endpoint security, and workplace technology lifecycle management
Clear, confident communication skills with the ability to translate technical concepts for non-technical audiences

Nice To Haves

ITILv4 certification or equivalent practical experience preferred

Responsibilities

Lead the service desk and workplace technology function.
Guide a team of Helpdesk Engineers.
Partner closely with managed service providers and cross-functional IT teams.
Strengthen day-to-day service delivery.
Improve workplace technology support practices.
Create a more consistent, scalable team member experience across the organization.
Manage endpoint management and collaboration tools.
Oversee ITSM workflows and vendor coordination.
Bring structure, operational discipline, and a people-first mindset to technology support delivery.
Raise the bar for what great support feels like.
Ensure technology feels easier, more seamless, and more reliable across the organization.
Resolve issues faster, strengthen first-contact support, and reduce repeated problems.
Guide the evolution of core workplace technologies, including Microsoft 365, endpoint management, collaboration tools, and identity platforms.
Ensure core workplace technologies remain secure, reliable, scalable, and intuitive for team members.
Improve device lifecycle management.
Strengthen endpoint consistency.
Reduce friction in the team member experience.
Introduce new tools and capabilities with strong operational discipline, clear support expectations, clear prioritization, and long-term maintenance in mind.
Elevate Workplace Technology support into a proactive, systems-minded function.
Strengthen incident, request, problem, and change management practices.
Improve consistency without adding unnecessary complexity.
Spot trends, surface recurring pain points, and turn day-to-day support interactions into opportunities to improve the broader team member experience.
Focus on clear service metrics, strong documentation habits, and regular feedback loops.
Build a culture that values knowledge-sharing, continuous improvement, and thoughtful support.
Foster strong collaboration between Helpdesk Engineers, managed service providers, IT teams, Facilities, and business partners.
Ensure team members receive efficient and consistent support.
Focus on clear communication, thoughtful escalation practices, and shared accountability.
Bring clarity, confidence, and strong ownership to the IT service team.
Coach and provide feedback to the team.
Strengthen the team’s technical skills, problem-solving, and customer service mindset.
Foster a culture of accountability, curiosity, collaboration, and service excellence.
Help the team work proactively and effectively.
Support the evolving needs of the business.
Create a team environment where people enjoy working together, feel appreciated, and find joy in the day-to-day.