Workplace Technology Administrator

AIR Communities • Corona, CA

22h • Hybrid

About The Position

The Workplace Technology Administrator is responsible for the administration, stability, and continuous improvement of the organization’s workplace technology ecosystem. This role implements and maintains the configuration, lifecycle management, and operational health of employee‑facing platforms including Microsoft 365, SharePoint, Intune (workstation and mobile device management), Okta, Meraki networks and enterprise print solutions. The role will also provide support to AIR Communities corporate and remote team members by responding to issues and requests via phone, chat, email and in person.

Requirements

• 5+ years of experience in workplace technology, end‑user computing, or systems administration roles.
• Demonstrated experience administering Microsoft 365, SharePoint, Intune, Okta, Print Management solutions and Meraki networks.
• Proficiency with Windows 11 and Microsoft Office Applications
• Strong communication skills
• Outstanding interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Proven troubleshooting skills.
• Ability to work under pressure.

Nice To Haves

• Experience designing or enforcing devices, identity, or collaboration standards.
• Relevant certifications (Microsoft 365, Endpoint, Identity, or Security).
• Experience working within a service management ITIL framework (ServiceNow preferred).

Responsibilities

• Administration of workplace technology platforms, including Microsoft 365, SharePoint, Intune, Okta, mobile device management, and print solutions. Including configurations, policies, access models, and operational standards.
• Ensure workplace technologies are implemented consistently across locations, devices, and user populations.
• Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, compliance enforcement, and patching strategies.
• Define and maintain standards for device builds, configurations, and lifecycle management for laptops, mobile phones, tablets, and peripherals.
• Manage mobile device management (MDM) policies for corporate‑owned devices, including security, access, and compliance requirements.
• Resolve endpoint‑related issues, supporting escalations and guiding support teams.
• Administer Okta and Entra ID (Azure AD) to manage authentication, MFA, application access, and user lifecycle workflows.
• Design and maintain role‑based access models and group structures to support least‑privilege access and operational efficiency.
• Partner with security and application teams to ensure identity and access controls align with organizational standards.
• Own the administration and operational health of enterprise print solutions, including network printers, print queues, drivers, and access controls.
• Define print standards, provisioning processes, and support models in coordination with vendors or managed print providers.
• Lead troubleshooting and resolution of complex print‑related issues across corporate and remote environments.
• Oversee incident and request resolution for workplace technologies, serving as an escalation point rather than a primary Tier 1 responder.
• Create, maintain, and enforce technical standards, operational procedures, and knowledge base documentation for workplace platforms.
• Analyze trends in incidents and requests to identify root causes and drive long‑term improvements.
• Partner with IT leadership and adjacent teams on workplace technology initiatives, platform upgrades, and service enhancements.
• Evaluate new tools, features, and updates, assisting with testing, validation, and controlled rollouts.
• Contribute to roadmap planning and recommendations for improving the employee digital workplace experience.

Benefits

• Expected pay rate of $80,000-$95,000 plus annual target bonus.
• 25% Rent Discount at any AIR community
• Medical, dental, vision , and life insurance options
• HSA/FSA plans
• short and long-term disability paid by the company.
• 401(k) plan with employer contribution of a 6% match.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service .
• Commuter benefits
• pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree