Workplace Technology Specialist

Pax8•Denver, CO

9h•Onsite

About The Position

Pax8 is hiring a Workplace Technology Specialist in the USA (Denver, CO) to elevate the in-office meeting, event, and visitor experience through world-class workplace technology and smart automation. This role is a unique blend of technology and experience, where you will be responsible for ensuring the seamless operation of audio-visual (A/V) and meeting technology for various events and daily functions at Pax8 HQ. You will also be involved in leveraging new tools and automation, including AI, to enhance user experiences and streamline processes.

Requirements

Proven experience supporting professional audio-visual (A/V) and meeting technology in environments such as corporate offices, live events, or production spaces.
Strong real-time troubleshooting instincts, with the ability to remain calm and diagnose issues quickly.
A service mindset with a genuine enjoyment of helping people and improving their experience.
Considerable organizational skill and the ability to juggle multiple priorities.
Clear, collaborative communication skills, with the ability to translate technical concepts into simple guidance.
Curiosity and confidence in exploring new tools, including AI and automation.
B.A./B.S. in a related field or equivalent work experience.
Valid right to work in the United States.

Nice To Haves

Experience with Microsoft Teams Rooms (or similar conferencing platforms).
Familiarity with ticketing/helpdesk systems (such as ServiceNow).

Responsibilities

Set up, operate, and maintain workplace A/V across meeting rooms, event spaces, and production environments.
Provide hands-on support during town halls, all-hands meetings, live events, and executive presentations, including real-time troubleshooting.
Collaborate with Events, IT, and Production/Studios teams to deliver polished, on-brand experiences.
Train employees on workplace meeting and A/V technology and create user guides.
Manage A/V vendors, contracts, and service relationships, including escalations and preventative maintenance.
Provide welcoming and responsive support for employees and visitors.
Manage room booking, visitor check-in, digital signage, and other workplace tech systems, tracking requests and identifying areas for improvement.
Identify opportunities to automate workflows and improve support journeys using AI-enabled tools and continuous improvement methodologies.