Engine Product Support Sales Manager

H O PENN MACHINERY•New York, NY

6d•$110,000 - $135,000•Hybrid

About The Position

H.O. Penn Machinery is seeking an experienced Engine Product Support Sales Manager to lead high-performing teams and drive growth strategies. This role involves planning, directing, and coordinating sales and service programs to achieve targeted engine parts and service sales volume and margins, while ensuring a high level of customer satisfaction. The manager will also be responsible for effectively managing the Engine Product Support Sales operation, supporting Power Systems Sales and Project Management initiatives, and fostering a high-performing, safe, and positive work culture. The position requires a strong understanding of market trends, financial acumen, and excellent communication and leadership skills. The role can be based out of any of H.O. Penn's 6 locations.

Requirements

Minimum 3+ years of sales management experience, with demonstrated success in developing and leading high-performing teams
Proven ability to analyze market trends, competitive landscapes, and customer needs to drive growth strategies
Strong negotiation, relationship management, and customer engagement skills with a focus on long-term partnerships
Solid financial acumen, including experience with pricing strategies, margins, and profitability analysis
Highly self-motivated with the ability to manage multiple priorities in a fast-paced, evolving environment
Excellent organizational, written, and verbal communication skills
Valid driver’s license required with ability to travel locally up to 50%

Responsibilities

Plan, direct and coordinate activities to develop and control sales and service programs to produce targeted engine parts and service sales volume and margins.
Provide a high level of customer satisfaction in alignment with corporate values.
Provide adequate sales coverage.
Take appropriate actions for significant growth opportunities by planning and controlling marketing strategies, tactics and sales techniques for promoting sales of CSA's and product support.
Review quotation worksheets, contracts and purchase orders prior to acceptance.
Maintain working knowledge of Caterpillar Merchandising Programs.
Maintain positive working relationship with Caterpillar Sales and Support Groups.
Review receivable with sales force and support collection efforts in conjunction with the Credit Department.
Work effectively with Parts and Service Management to determine pricing of work, control costs and communicate work schedules.
Collaborate with Service Supervisors in developing and implementing marketing plans for promoting sales of CSAs and product support.
Work effectively with Sales force to provide CSA's, life cycle pricing and customized product support offerings for new opportunities.
Work effectively with Project Management to ensure product support coverage exists for all new installations including customer training.
Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety.
Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability.
Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives.
Be an active part in the continuous improvement of H.O. Penn’s safety culture.
Timely completion of any required safety training for self (including all direct/indirect reports).
Adherence to all Environmental, Health, and Safety Policies.
Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task.
Continually assess the appearance - including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility.
Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards.
Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities.