Product Support Manager

Papé Group•Fife, WA

6h•$115,000 - $155,000•Onsite

About The Position

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead their team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family. As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

Requirements

Prior successful management experience in a capital retail goods operation.
Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Excellent communication and customer relations skills.
Driver’s license with a good driving record.

Responsibilities

Direct and oversee the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano.
Manage appropriate levels of work in process.
Establish and communicate goals.
Forecast sales and required inventory levels.
Monitor expenses.
Maintain staff levels.
Coach members.
Maintain customer relations.
Provide exceptional customer service to our customers.
Be the leading capital equipment dealer in the region.