Product Support Manager

Papé Jobs • Fife, WA

1d • Onsite

About The Position

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION – TACOMA, WA & MONTESANO, WA PRODUCT SUPPORT MANAGER: Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead their team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Requirements

• Prior successful management experience in a capital retail goods operation.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Responsibilities

• Directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano.
• Manage appropriate levels of work in process.
• Establish and communicate goals.
• Forecast sales and required inventory levels.
• Monitor expenses.
• Maintain staff levels.
• Coach members.
• Maintain customer relations.
• Provide exceptional customer service to our customers and be the leading capital equipment dealer in the region.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays
• Advancement opportunities
• Stability and reputation
• Largest equipment inventory in the West and an unparalleled parts inventory!
• Open-door policy
• Training and mentoring
• Drug-free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed