Engagement Staff

Archdiocese of St. Louis•St. Louis, MO

8d•Onsite

About The Position

Catholic Charities of the Archdiocese of St. Louis, St. Patrick Center, is seeking a mission- and values-driven Engagement Specialist for its off-site Caritas St. Matthews location. The role provides front-line engagement, safety monitoring, and crisis response for residents, visitors, and people seeking services on a residential campus. It supports client stability, connects individuals to internal and community resources, maintains required documentation, and promotes a safe, welcoming, and therapeutic environment. The position is part-time, works no more than 19 hours per week, and is not eligible for benefits. Starting compensation is $18 per hour. St. Patrick Center provides opportunities for self-sufficiency and dignity to people experiencing or at risk of homelessness. It works collaboratively with individuals, businesses, government, and other service providers to address chronic homelessness in the St. Louis region through Housing First, an evidence-based approach focused on removing barriers, conducting early intake and assessment, moving people into housing, and supporting them in achieving their goals. Candidates receiving an employment offer must complete pre-employment screening. This includes a criminal background check and other background checks as needed, Family Care Safety Registration, drug screening, employment and education or licensure/certification verification, and COVID-19 and influenza vaccination. Depending on the position, physical examination, tuberculosis screening, and Hepatitis A may also be required. All offers are contingent upon successful completion of required screening.

Requirements

High school diploma or GED.
Current TB test, CPR certification, and First Aid certification required within 30 days of hire.
Basic proficiency in Microsoft Word, Outlook, and Excel.
Ability to function effectively within an interdisciplinary or multidisciplinary team model.

Nice To Haves

Experience working with individuals with mental health and/or substance use disorders.
Knowledge of co-occurring mental health and substance use diagnoses.

Responsibilities

Greet and direct volunteers, visitors, and people seeking services to appropriate entrances and resources.
Maintain a welcoming, visible, and professional presence at the front desk and throughout the campus.
Engage clients in conversation to assess needs related to housing, substance use, mental health, or general support.
Provide accurate information and referrals to internal services, community agencies, and shelter providers as appropriate.
Maintain positive, professional relationships with residents while upholding appropriate boundaries.
Conduct scheduled indoor and outdoor security rounds to monitor safety, cleanliness, and compliance with policies.
Identify and report behavioral, emotional, or physical changes in residents to the social worker or supervisor.
Use approved de-escalation techniques to defuse conflict or volatile situations.
Provide crisis intervention when necessary and escalate emergencies appropriately, including contacting 911 when indicated.
Complete incident reports in accordance with ministry policy.
Accurately document client interactions, interventions, and services in CaseWorthy and Service Point.
Complete daily shift notes and required documentation for ongoing clients.
Maintain visitor sign-in logs and front desk records.
Ensure documentation meets agency standards for timeliness, accuracy, and confidentiality.
Collaborate with interdisciplinary and multidisciplinary teams to support client treatment goals.
Coordinate with community service providers to support continuity of care and service delivery.
Participate in team meetings, trainings, and required certifications.
Perform other duties as assigned.