Engagement Product Manager

AAA • Costa Mesa, CA

4d • $120,500 - $160,800

About The Position

The Engagement Product Manager develops and implements strategic plans for the development, improvement, and distribution of an assigned product line. The role manages activities related to enhancing existing products and developing new products, monitors product-line profitability, productivity, and growth targets, and recommends actions to support the Club’s goals. It also conducts market and competitive research, represents the Club in negotiations with outside vendors and business partners, and coordinates product initiatives across the organization.

The position has substantial independent decision-making and problem-solving responsibilities. It determines approaches to solutions, leads major projects and new processes, and develops plans that affect the strategic direction of the assigned product line. Work is generally completed with limited direction and evaluated upon completion. The role addresses complex problems, typically over a three-to-six-month timeframe, and plans and arranges its own work, referring unusual cases to supervisors or others. It works frequently with internal teams and external customers and vendors, and communicates information across the organization.

The starting pay range is $120,500 to $160,800. Full-time employees are eligible to participate in an incentive program based on organization, team, and personal performance. Auto Club Enterprises is part of the national AAA federation, has nearly 17,000 employees in 24 states, and serves more than 18 million members.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Four to six years of product management and product development experience.
• Advanced ability to think strategically and translate strategy into actionable plans.
• Advanced ability to define and lead implementation of new processes.
• Advanced ability to coordinate and control major projects.
• Advanced ability to communicate clearly and effectively at all levels of the organization, verbally and in writing.
• Moderate ability to compile, analyze, and interpret statistical data.
• Advanced organization, planning, and problem-resolution skills.
• Ability to work with limited direction, determine approaches to solutions, and plan and arrange own work.
• Ability to resolve complex problems by identifying root causes and developing alternate short- and long-term solutions.
• Ability to coordinate and communicate across the organization and with outside customers and vendors.

Nice To Haves

• Moderate knowledge of AAA products and operations is highly desired.

Responsibilities

• Create and implement strategic initiatives to achieve company goals for the assigned product line.
• Develop innovative solutions that meet market needs, increase the value of current products, and introduce new product or service opportunities.
• Use market trends, developments, and voice-of-the-customer research to shape product and service offerings.
• Manage product and program development or enhancement, including research, analysis, proposals, testing, and product introduction.
• Oversee implementation of the strategic marketing plan for the assigned product line.
• Research market opportunities and ensure the product line is integrated with the Club’s MRM strategy.
• Develop product initiatives that work in coordination with other Club marketing programs.
• Facilitate communication between the Club and outside vendors or business partners regarding market research, development, complaints, advertising compliance, and service quality.
• Act as project manager for strategic initiatives and ensure projects are completed efficiently and on time.
• Develop strategies for product distribution channels and determine how they fit the Club’s overall distribution strategy.
• Establish project goals, monitor progress against targets, and make corrections to achieve objectives.
• Maintain current product-line knowledge and use it to propose and direct product initiatives.
• Coordinate with multiple organizational areas to develop, execute, and deliver product-line initiatives; communicate strategies with Club senior managers.
• Perform other duties and responsibilities as assigned or required.
• Make independent decisions, solve problems, direct major projects, and lead the development and implementation of new processes.

Benefits

• Incentive program for eligible full-time positions, based on organization, team, and personal performance.
• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays.
• PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level