Engagement Manager (NYC)
About The Position
Hyro is seeking a skilled, motivated, and relationship-driven Engagement Manager to lead the post-sale lifecycle, deployment, and ongoing success of AI agents for enterprise healthcare organizations. The role owns end-to-end project delivery from kickoff through live deployment and serves as a strategic client partner focused on long-term account health. The Engagement Manager works closely with Account Managers and internal technical teams to ensure Hyro’s solutions scale smoothly and deliver business value. This role reports to the Manager, Engagement Management. It is hybrid, with at least three days per week in Hyro’s NYC office. Applicants must be currently authorized to work in the United States on a full-time basis. The NY-based salary range is $110K–$135K OTE annually, exempt; compensation for candidates outside New York may vary based on local cost of labor.
Requirements
- At least 3 years of experience as an Engagement Manager, Implementation Consultant, or client-facing Project Manager, with a proven record of managing enterprise delivery projects.
- Exceptional customer relationship skills, including the ability to manage scope changes, drive daily touchpoints, and navigate high-stakes executive conversations.
- Experience owning account health metrics and collaborating with commercial teams, such as Account Managers, on account strategy.
- Ability to discuss complex technical solutions and coordinate effectively with Solution Architects and engineers.
- Strong understanding of project tools such as Jira or Monday.com.
- Experience with SaaS offerings.
- Excellent documentation and organizational skills for managing continuous follow-ups across multiple accounts.
- Currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Experience working at a healthtech company or managing health system clients.
Responsibilities
- Manage complex enterprise implementation projects end-to-end, from kickoff to live deployment, with accountability for delivery timelines, milestones, and resource allocation.
- Serve as the primary daily client contact and build partnerships with clinical and marketing executive teams to maintain alignment.
- Monitor, track, and own account health scores; maintain client satisfaction and develop mitigation strategies for healthcare environment challenges.
- Partner with Account Managers on long-term account strategy, growth opportunities, and a seamless post-sale journey.
- Oversee ongoing account maintenance and bring in Solution Architects, engineering, and technical teams as needed for complex enhancements or call and chat functionalities.
- Translate Hyro’s technical AI capabilities into business outcomes that address clients’ healthcare needs.
- Collaborate with development, product, and sales teams to support high-quality project execution and client follow-ups.
Benefits
- Unlimited PTO and paid sick leave.
- Company-wide long weekends every quarter.
- Hybrid, dog-friendly NYC office.
- Work from anywhere for up to two weeks per year.
- Medical, dental, and vision coverage for employees and their families.
- 401(k) with company match.
- MealPal subscription for monthly lunches.
- Home office equipment coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
