Engagement Manager (NYC)

LangChain•New York, NY

1d•$150,000 - $190,000•Hybrid

About The Position

LangChain is seeking an Engagement Manager to join its Professional Services team, which partners with enterprise customers to help move AI projects from pilot to production. The Engagement Manager will manage multiple concurrent technical engagements and ensure successful delivery of Professional Services projects. This person will serve as the primary customer contact and coordinate cross-functional teams to deliver strong customer outcomes. The role includes direct impact on customer success, opportunities to shape processes and methodologies, and work with cutting-edge AI technology in a collaborative environment with a strong engineering culture. The role may be based in the San Francisco or New York office, with employees within commuting distance working in-office five days per week. Candidates outside commuting distance may be eligible for hybrid arrangements depending on location and role requirements. Remote candidates within the US are also welcome.

Requirements

At least 5 years of engagement or project management experience, preferably with technical or software engagements.
Experience managing multiple concurrent engagements while maintaining quality.
Strong experience working with enterprise customers and leading customer-facing communication.
Experience coordinating cross-functional technical teams, including engineers, architects, and product teams, and managing resource allocation.
Experience with project management tools such as Linear, Jira, Asana, or similar.
Experience handling scope change management and complex stakeholder dynamics.
Ability to thrive in fast-paced, ambiguous environments and act independently.
Strong communication skills with technical teams and executive stakeholders.
Ability to exemplify LangChain's operating principles: maintain a high bar for quality, craft, and impact; share informed opinions and engage in constructive debate; take ownership and help others unblock; and lean into difficult, ambiguous, fast-moving challenges.

Nice To Haves

PMP or similar project management certification.
Experience in Professional Services or consulting.
Experience with AI/ML or infrastructure engagements.
Experience with time tracking and billing coordination.
Knowledge of software development lifecycle and agile methodologies.

Responsibilities

Manage the full engagement lifecycle, from statement of work review through closeout, including planning, execution, risk management, scope management, and handoff.
Serve as the primary customer point of contact; deliver status updates, manage expectations, handle escalations, and negotiate scope changes.
Manage 5–8 concurrent technical engagements while maintaining quality and meeting deadlines.
Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product and Engineering teams.
Manage resource allocation and capacity planning.
Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards.