Operations Manager, NYC

Wheely • New York, NY

2d • $140,000 - $180,000

About The Position

Following Wheely’s successful launch in New York, the Operations Manager will help continue bringing the service to market and scale the company’s local presence. Working closely with the General Manager, the role owns day-to-day operational execution, with a focus on acquiring, retaining, and ensuring quality among chauffeurs. The manager will help establish the local operating model, adapt global standards to the New York market, and maintain a consistently high-quality experience as the market grows.

The position calls for an entrepreneurial mindset, strong execution, initiative, data-informed decision-making, and effectiveness in a fast-moving environment. The Operations Manager will partner with global and local teams while building and scaling local operations, processes, and operating rhythms.

Requirements

• At least 3 years of experience building, launching, or scaling something meaningful in a fast-paced environment.
• Strong analytical ability and the capacity to move quickly from analysis to execution.
• Entrepreneurial approach, ownership, and comfort being accountable for outcomes in complex, open-ended operating environments.

Nice To Haves

• Experience launching, growing, or scaling operations in a fast-paced technology environment, such as a VC-backed business, scale-up, or startup.
• Background in top-tier management consulting, investment banking, or VC/PE.
• Early employee or founding team experience at a consumer or marketplace startup.
• Experience in a marketplace or platform business, particularly in on-demand, mobility, or location-based services.
• Demonstrated experience building teams, processes, or operating models from the ground up or during periods of rapid expansion.
• Experience managing teams or leading operational initiatives.
• MBA or other advanced degree focused on business, operations, analytics, or strategy.

Responsibilities

• Own day-to-day operational execution, including chauffeur supply growth, onboarding, training, retention, and incentives.
• Establish and evolve the local operating model, translating global strategy and standards into effective local execution.
• Use data to identify operational risks and opportunities, and design initiatives with clear, measurable impact.
• Lead and develop the growing local operations team, creating a culture of high performance and engagement.
• Work closely with Product teams to influence feature development and improve operational tooling.
• Oversee operational readiness and early market growth, ensuring consistent service quality and reliability.
• Build strong relationships with chauffeurs and key external stakeholders, representing Wheely’s standards and values.
• Ensure compliance with applicable local regulations and licensing requirements.

Benefits

• Base salary of $140,000–$180,000 per year, plus equity in a high-growth scale-up.
• Comprehensive benefits package, including health coverage and other benefits designed to support wellbeing.
• Monthly credit for journeys with Wheely.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed