Customer Engagement Ambassador- Flatiron NYC

Knitwell Group•New York, NY

6d•$18 - $23•Onsite

About The Position

The Customer Engagement Ambassador supports a welcoming, safe, and inclusive store environment for customers and associates. The role is positioned at the store entrance, where it provides customer service, models selling behaviors, helps prevent shrink, and maintains safety awareness. The ambassador also supports front-of-store operations, customer transactions, store standards, and team training.

Requirements

Ability to organize and prioritize assignments and meet deadlines with minimal supervision.
Effective communication with customers, managers, store associates, peers, and corporate partners.
Ability to contribute to team commitment and a positive, inclusive environment.
Ability to take initiative and make decisions in a timely or urgent manner.
Ability to abide by company policies and other standards communicated by management.
Technology proficiency and ability to operate the Point of Sale (POS) system.
Ability to work a flexible schedule that meets business needs, including evening, weekend, and holiday shifts.
Ability to maneuver around the sales floor, stockroom, and office; lift up to 30 lbs.; and retrieve and stock merchandise, with or without reasonable accommodation.

Responsibilities

Provide a welcoming, safe, and inclusive presence at the store entrance for customers and associates.
Help prevent theft through customer service, teamwork, and communication with employees.
Offer exceptional customer service at the front of the store and keep customers the top priority while balancing required tasks.
Represent the brand by following dress code guidelines; wear the provided branded shirt with personal dress pants.
Use tools and follow Standard Operating Procedures to support operational excellence.
Complete assigned daily tasks so the store runs smoothly and meets brand standards and guidelines.
Assist with new-hire onboarding and ongoing associate training related to Asset Protection.
Collaborate with internal partners to complete assigned tasks.
Report to work as scheduled, accurately record time worked using the brand’s Time and Attendance system, and remain flexible to business needs.
Assist customers with scannable QR-code refunds at the front of the store.
Assist customers with BOPIS orders and transactions.
Place items on hold for customers and ensure the hold policy is followed.
Assist with line management on high-volume sales days.
Help customers order items online using company technology, such as an iPad.
Answer the store phone and assist customers over the phone.
Assist the store team with coat and bag checks.
Perform additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders.