Engagement Manager-FCC/Remote

Gleaners Food Bank Of I•Indianapolis, IN

5d•Remote

About The Position

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. The organization operates hunger relief programs in 21 counties, Fresh Connect Central, a regional produce cooperative for Feeding America, a Kroger Central Division contract reclamation site, and a staging site for FEMA disaster response. This remote position is available to candidates who reside and work in one of the following states: Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, or Wisconsin. As part of the marketing and communications team, this role assists with developing and implementing marketing strategies across digital channels. The position leads storytelling efforts, including shooting and editing photos and videos for marketing and fundraising materials, and manages the day-to-day operation of the food bank’s organic social media channels. This includes planning, scheduling, posting, and analyzing content. The role collaborates with the Creative Services Specialist to maintain brand standards and reports to the Director of Marketing. Responsibilities must be consistent with Gleaners Food Bank’s mission to be a leader in the fight against hunger.

Requirements

Bachelor’s degree and/or equivalent experience in marketing, communications, or a related field.
Strong understanding of social media, social communities, and trends.
Excellent written and verbal communication skills, with the ability to adapt tone and messaging to different platforms and target audiences.
Proficiency with social media management platforms such as Meta Business Suite and others.
Ability to create social analytics reports, establish baselines, and regularly track improvements and opportunities.
Fundamental content creation skills in social media writing, photo editing, and video editing.
Strong organizational skills and a proclivity for efficient workflows.
Initiative to pitch new ideas.
Ability to manage a deadline-driven work environment and respond quickly and professionally to competing priorities.
Professionalism, enthusiasm, and teamwork.
Strong problem-solving skills and the ability to think strategically and creatively.
Ability to build rapport and make a persuasive case for support with diverse internal and external constituent groups.
Ability to maintain confidentiality.
Valid driver’s license, clean driving record, at least three years of driving experience, and insurability by the company vehicle insurance provider.

Nice To Haves

Two or more years of social media management experience for a brand or organization is preferred.
Knowledge of and familiarity with Salesforce marketing tools is a plus.

Responsibilities

Collaborate with marketing, fundraising, and senior leadership teams to create engaging, brand-aligned content optimized for each platform.
Work with the Director of Marketing to execute digital marketing strategies and maintain editorial calendars.
Engage with audiences across platforms by responding promptly to messages and comments and escalating questions or issues as needed.
Manage time-sensitive content and ensure urgent posts are timely.
Shoot and edit photo and video content within brand parameters and style.
Manage storytelling assets, including photos, videos, and blog posts, and oversee their filing in a centralized story bank.
Assist with email marketing, including maintaining the monthly e-newsletter using Salesforce Marketing Cloud.
Help manage the Gleaners website as needed.
Monitor social media engagement and collaborate with outside digital marketing partners to optimize content strategy.
Work with the development team to create online fundraising campaign pages as needed.
Capture and create photos and videos at external and staff events, meetings, and organizational activities, including coordinating and conducting professional employee headshots.
Monitor trends and identify timely opportunities for the brand.
Perform other duties as assigned.