Engagement Manager (Remote)

TEKsystems•Seattle, WA

6d•$80,000 - $120,000•Remote

About The Position

The Engagement Manager (EM) is a delivery leadership position within TEKsystems Global Services (TGS), responsible for managing one or more engagements or engagement teams. The EM manages customer expectations through regular check-ins and timely progress updates, ensures service delivery aligns with client success criteria, and quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. The role requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. Performance is measured by customer satisfaction, customer retention and expansion, financial targets achieved, and billable utilization across the EM’s portfolio. Travel may be required several times per year. This is a permanent, fully remote position based in Seattle, Washington. The posted annual pay range is $80,000–$120,000. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Additional earnings may be available through incentive programs such as annual bonuses and profit sharing. Full-time internal employment benefits include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; life insurance, including voluntary life and AD&D coverage for employees and dependents; short- and long-term disability; a health spending account (HSA); transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of project management experience.
Excellent oral and written English communication skills.
Analysis and problem-solving skills.
Time management and organizational skills.
People management skills.
Experience with project management fundamentals or experience acting as a Scrum Master.
Exposure to professional services agreements, including change management.
Exposure to IT Managed Services, project management classes, and other IT certifications.
Demonstrated project risk analysis and mitigation skills.

Nice To Haves

Experience in the IT Professional Services industry.
PMP certification.
IAOP (Outsourcing Professional) certification.
Scrum Master certification.
Exposure to Agile methodologies, including Scrum, Kanban, SAFe, and XP.

Responsibilities

Oversee engagements to ensure objectives are met on time and within budget, and internal compliance requirements are satisfied.
Manage engagement finances, including budgeting, forecasting, and profitability.
Allocate and optimize resources across engagements to support efficient utilization, team performance, and outcomes.
Identify potential risks early and implement mitigation strategies to maintain engagement stability.
Build and maintain relationships with client stakeholders, understand their long-term goals, and align services accordingly.
Provide internal and external stakeholders with regular updates on progress, challenges, and outcomes.
Prepare detailed performance reports and present them to senior management and clients.
Lead engagement teams, mentor junior resources, and foster a collaborative team environment.
Promote client satisfaction and retention by delivering high-quality services and addressing issues promptly.
Identify opportunities and collaborate with sales and practice partners to upsell and cross-sell to existing clients.
Manage customer expectations through regular check-ins and timely updates on engagement progress.
Ensure service delivery aligns with client success criteria and quantify business benefits throughout the engagement lifecycle.
Hold regular team meetings and encourage team input.
Use a consultative approach to propose solutions that address customer business needs.