Engagement Manager, Systems Integration

IQVIA • Parsippany, NJ

8d

About The Position

Provides expert-level commercial solutions support and ensures the financial performance of an assigned customer segment across technology solutions. Establishes IQVIA’s credibility as a provider of commercial enterprise-wide technology solutions and drives large-scale, customized deals across the Tech & Services portfolio. The role may be aligned to a business unit or shared globally by geography, team, or region.

The Engagement Manager spends at least 50% of their time on the customer segment and is accountable for customer satisfaction and profitability on large-scale, multi-country technology implementations. The role sets the strategic client and segment agenda, drives global account planning, builds and expands strategic client relationships, coordinates IQVIA and client touch points, and develops account intelligence and plans to achieve financial and non-financial targets.

Requirements

• Bachelor’s degree.
• Seven years of relevant sales, service, or marketing experience.
• Excellent project management, client-influencing, and relationship-building skills.
• In-depth understanding of IQVIA data assets and core offerings.
• Ability to work effectively with others across the organization to accomplish team goals.
• Experience developing consultative relationships with senior-level managers and executives at life sciences clients.
• Ability to manage multiple projects, juggle priorities, and deliver on tight deadlines.
• Knowledge of consulting methodologies, tools, and techniques related to the functional area.
• Knowledge of key issues and current developments in the life sciences industry.
• Excellent presentation, communication, and client-influencing skills.
• Established network and referral contacts.
• Subject matter expertise and project management skills to manage projects across more than one CoE.

Responsibilities

• Spend at least 50% of working time on the customer segment.
• Be accountable for customer satisfaction and profitability on large-scale, multi-country technology implementations.
• Set the strategic client and segment agenda and drive global account planning to achieve financial and non-financial targets.
• Build, broaden, and deepen strategic client relationships within assigned accounts through selling and delivery.
• Ensure alignment and coordination among IQVIA and client touch points, and share client insights internally.
• Map commercial stakeholders at the segment and account levels, including their needs and priorities.
• Create annual segment and account plans with financial targets and a clear roadmap for achieving them.
• Maintain a database of intelligence on competitor activity and strategy within the account.
• Maintain a regular cadence with all members aligned to the customer or segment account.
• Manage projects across more than one Center of Excellence (CoE).

Benefits

• Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to health and welfare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager