Engagement Manager - Implementation

JumpMind, LLC • Columbus, OH

167d • Onsite

About The Position

Jumpmind is looking for an Engagement Manager - Implementation, who is passionate about solving difficult problems with creative software solutions, to join an exciting, growing information technology company. This role plays a vital part in the implementation of retail software for new customers, as well as the ongoing feature development for existing customers that influence the roadmap for Jumpmind Commerce. Jumpmind Commerce is at the forefront of the digital revolution in retail stores. Our microservices commerce platform is built to solve the real-world problems retailers face in providing frictionless customer journeys. We are focused on innovation for the store and ecommerce experiences. Our clients are all well-known large retail brands.

Requirements

• Bachelor’s degree in Computer Science or related field
• 3–5+ years in implementation, project management, consulting, or customer success.
• Strong communication and stakeholder management skills.
• Experience with enterprise software deployments or integration projects.
• Familiarity with project management methodologies and tools.
• Strong problem-solving and communication skills
• Self-starter with the ability to learn quickly and work independently or as part of a team

Nice To Haves

• Experience working directly with clients/customers in an agile development environment
• Familiarity with POS hardware & architecture
• Understanding of retail technology workflows (Customer Engagement, Omni Channel, Inventory Management, etc).

Responsibilities

• Serve as primary customer contact throughout the implementation lifecycle.
• Lead project planning, timelines, scope, and risk management.
• Facilitate requirements gathering, solution design, testing, and go-live activities.
• Coordinate across internal teams (product, engineering, support) to ensure delivery readiness.
• Drive customer communication, status reporting, and executive updates.
• Support change management, training, and user adoption efforts.
• Document decisions, track KPIs, and ensure a clean handoff to support and success teams.
• Build and maintain strong, long-term relationships with retail clients through excellent communication and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level