Engagement Lead, Managed Print Services
About The Position
The Managed Print Services (MPS) Pursuit Engagement Lead is a strategic sales and pursuit professional responsible for leading complex managed print services opportunities from qualification through contract signature and post-signature handover. The Engagement Lead orchestrates cross-functional teams, manages customer engagement, oversees commercial and contractual negotiations, and drives successful deal closure. The role connects Sales, Solution Architecture, Legal, Finance, Delivery, Customer Success, and Executive Leadership to develop customer-focused solutions that create value for HP and its customers. The Engagement Lead leads the MPS pursuit lifecycle, develops competitive win strategies, manages governance and pursuit plans, and facilitates executive reviews and approvals. The role serves as the primary customer-facing pursuit lead, guiding discovery, solution development, presentations, negotiations, and contractual discussions while building relationships with customer stakeholders. The position owns opportunity financial governance and commercial strategy, coordinating pricing models and business cases and evaluating financial impacts, risks, assumptions, and margins. It partners with Solution Architects to validate solution scope and commitments, leads contract development and negotiation, coordinates reviews and approvals, and assesses contractual and operational risks. The Engagement Lead also maintains pursuit records, prepares handover packages, and supports a smooth transition to Delivery and Customer Success. The role works on strategic managed print opportunities, collaborating with global experts and helping customers with digital workplace transformation. Travel is 25%. The position is full-time, with no shift premium and no relocation offered. The on-target earnings range is $131,500–$193,950 USD annually, with an 80% salary/20% incentive mix. Additional bonus and/or equity opportunities apply to candidates in the United States.
Requirements
- Bachelor's degree in Business, Finance, Technology, Engineering, Marketing, or a related discipline, or equivalent professional experience.
- At least 5 years of experience in sales, pursuit management, bid management, solution selling, managed services, outsourcing, or related professional services environments.
- Experience leading complex commercial opportunities and customer negotiations.
- Experience managing multidisciplinary teams in customer-facing situations.
Nice To Haves
- Experience working with large enterprise or public sector customers.
- Experience in Managed Print Services (MPS), managed services, or enterprise technology solutions.
- Experience with contract negotiation, proposal management, RFP/RFQ response management, financial modeling and pricing, executive presentations, procurement and sourcing engagements, or service delivery/customer success collaboration.
Responsibilities
- Lead the end-to-end MPS pursuit lifecycle from qualification through contract signature and handover.
- Develop and execute win strategies for competitive pursuits, renewals, amendments, and RFPs.
- Drive pursuit governance activities, including OA SOAR and BA SOAR compliance.
- Build and maintain pursuit plans, milestones, risk registers, and customer action plans.
- Facilitate executive reviews and approval processes.
- Conduct win/loss analysis and continuous improvement activities.
- Serve as the primary customer-facing pursuit lead during the sales cycle.
- Lead customer discovery, workshops, presentations, negotiations, and executive briefings.
- Build relationships with procurement, sourcing, finance, operations, IT, and executive stakeholders.
- Guide customers through solution development and contractual discussions; communicate HP value propositions and business outcomes.
- Own opportunity financial governance and commercial strategy.
- Coordinate pricing models and business cases; partner with sales teams to maximize profitability while remaining competitive.
- Analyze financial impacts, risks, assumptions, and margin considerations.
- Ensure pricing approvals and governance requirements are met before submission and signature.
- Partner with Solution Architects to develop customer solutions aligned with requirements, operational capabilities, service design, and profitability objectives.
- Validate scope, assumptions, service levels, deliverables, and contractual commitments.
- Support development of Statements of Work, GSOWs, amendments, and customer deliverables.
- Lead customer and internal contract negotiations; manage MSA, SOW, amendment, and legal document development.
- Coordinate review and resolution of customer redlines and partner with Legal, Finance, Sales, Delivery, and Risk functions to secure timely approvals.
- Assess and mitigate contractual, operational, security, compliance, and financial risks.
- Maintain accurate pursuit documentation and system hygiene; upload and maintain required documents in OMS and other approved systems.
- Prepare and deliver handover packages to Delivery and Customer Success teams and facilitate transition to implementation and service delivery.
- Drive adoption of HP pursuit best practices, tools, and methodologies.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term and short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4–12 weeks of fully paid parental leave based on tenure
- 13 paid holidays
- Additional flexible paid vacation and sick leave
- Additional opportunities for pay through bonuses and/or equity for United States candidates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
